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Senior Director, HR Operations
Softcard (acquired by Google). Provide leadership oversight of day-to-day HR Operations and ensure efficient, consistent service delivery .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in HR Operations, focusing on strategic development, compliance, and technology integration. Proven ability to drive organizational change and enhance service delivery through data governance and operational performance management.
Highest-signal resume keywords
HR Operations LeadershipData GovernanceEmployee Lifecycle ManagementStrategic HR Technology ImplementationCompliance and Risk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Data GovernanceOperational Performance ManagementBenefits AdministrationLeave AdministrationProcess OptimizationDigital TransformationAnalyticsWorkflow AutomationBudget ManagementVendor Performance Management
Soft Skills
Strategic ThinkingExceptional CommunicationLeadership DevelopmentCoaching and MentoringInfluencing Executive Stakeholders
Tools & Technologies
HR TechnologyArtificial IntelligenceAutomation ToolsKnowledge Management SystemsOperational Dashboards
Certifications & Qualifications
SHRM-SCPSPHRPMPLean Six SigmaProsci Change Management
Industry Keywords
HR OperationsHR Shared ServicesEmployee ExperienceOrganizational ChangeMergers and Acquisitions
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Provide leadership oversight of day-to-day HR Operations and ensure efficient, consistent service delivery
- Develop and execute short-term and long-term HR Operations strategy and operating model
- Establish organizational goals, operating rhythms, strategic priorities, and data governance standards
- Oversee HR Operations dashboards, operational scorecards, and reporting capabilities
- Lead and develop the HR Operations leadership team through succession planning, coaching, mentoring, and leadership development
- Provide executive leadership for Employee Lifecycle operations, HR Administration, employee inquiries, onboarding, and service delivery
- Oversee Benefits & Leave Administration, vendor partnerships, regulatory compliance, and employee support
- Lead Knowledge Management and governance for HR policies, knowledge content, and self-service resources
- Ensure compliance with employment laws, regulations, internal controls, and company policies across the United States
- Oversee audit readiness, risk mitigation, operational controls, and continuous improvement initiatives
- Provide strategic leadership for HR Operations technology and establish the enterprise technology roadmap
- Drive digital transformation through automation, workflow optimization, artificial intelligence, and emerging technologies
- Develop and manage the HR Operations budget
- Oversee relationships with third-party administrators, technology providers, and outsourced service partners
- Establish performance expectations, service level agreements, and governance processes for external partners
- Evaluate technology and operational improvement investments and drive efficiencies through process optimization and vendor performance management
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field
- 12+ years of progressive leadership experience in HR Operations, HR Shared Services, HR Technology, People Systems, or related functions
- Demonstrated success leading large, multi-functional HR Operations organizations in complex, multi-site environments
- Experience with HR data governance, reporting, analytics, and operational performance management
- Strong knowledge of HR service delivery, employee lifecycle operations, benefits administration, leave administration, compliance, and HR governance
- Proven ability to lead enterprise transformation initiatives involving people, processes, technology, and organizational change
- Demonstrated success building high-performing leadership teams and influencing executive stakeholders
- Exceptional communication, strategic thinking, financial management, and executive leadership skills
- Preferred: Master’s degree in Business Administration, Human Resources, Organizational Leadership, Information Systems, or a related discipline
- Preferred: Experience leading HR Operations within a Fortune 500 or similarly complex organization
- Preferred: Experience supporting organizational transformations, mergers, acquisitions, or spin-off organizations
- Preferred: Professional certifications such as SHRM-SCP, SPHR, PMP, Lean Six Sigma, Prosci Change Management, or comparable credentials
- Preferred: Experience leveraging artificial intelligence, automation, and advanced analytics to modernize HR service delivery and improve employee experience
- Preferred: Experience supporting HR integrations related to M&A or restructuring events
Benefits
Comp & perks- No benefits, perks, or compensation extras explicitly stated