Senior Vice President, Store Operations

Softcard (acquired by Google)

. Set the vision, operating strategy, and execution priorities for the total store operations organization .

Posted 9/21/2026full-timeAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in driving operational excellence and strategic alignment across multi-unit retail environments. Proven ability to manage complex store operations, enhance profitability, and develop talent while ensuring compliance and customer satisfaction.

Highest-signal resume keywords

Operational ExcellenceFinancial AcumenExecutive LeadershipChange ManagementTalent Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AdministrationOperations ManagementRetail ManagementSupply Chain ManagementPerformance ManagementProcess ImprovementData AnalysisRevenue ManagementProfitability ManagementField Operations

Soft Skills

CommunicationLeadershipDecision-MakingInfluencingTeam Development

Industry Keywords

RetailStore OperationsAutomotive AftermarketB2BB2CMulti-RegionTransformation InitiativesOperational RigorCustomer ExperienceCompliance

About the role

Key responsibilities & impact

Set the vision, operating strategy, and execution priorities for the total store operations organization
Lead, coach, and hold accountable six Regional Vice Presidents
Drive consistent operational excellence across the store network through standards, routines, performance expectations, and scalable processes
Own sales execution, profitability, service levels, productivity, labor effectiveness, compliance, inventory execution, and customer experience outcomes
Oversee store support functions, including operational programs, process improvement, training, communication, analytics, and field support
Translate enterprise strategy into field priorities and provide regional leaders with direction, resources, and accountability
Partner with executive leadership and cross-functional teams across merchandising, supply chain, sales, finance, people, technology, asset protection, and marketing
Lead operating cadences, business reviews, and performance management routines
Champion a customer-first and teammate-focused culture
Develop senior field leaders, strengthen succession plans, and prepare leadership talent for future growth
Drive continuous improvement by simplifying processes, reducing operational friction, improving adoption, and scaling best practices
Use data, insights, and field feedback to inform decisions and prioritize investments
Lead change across a large, distributed organization and ensure sustainable adoption
Ensure policies, procedures, and programs support compliance, safety, risk management, asset protection, and brand standards
Represent store operations in enterprise planning, investment decisions, transformation initiatives, and executive discussions

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Operations, Retail Management, Supply Chain, Finance, or related field required
Advanced degree preferred
15+ years of progressive leadership experience in retail, store operations, field operations, distribution, automotive aftermarket, or a similarly complex multi-unit operating environment
Significant executive leadership experience leading large, geographically dispersed teams through regional or field leadership structures
Proven ability to deliver business results through operational excellence, disciplined execution, performance management, and cross-functional alignment
Strong financial and commercial acumen with demonstrated experience managing revenue, expense, productivity, labor, margin, and profitability performance
Demonstrated ability to influence and align senior executives, regional leaders, functional partners, and field teams around strategic priorities
Exceptional communication, leadership, decision-making, change management, and talent development skills
Experience leading store operations in a large, multi-region retail or wholesale distribution environment preferred
Automotive aftermarket, parts distribution, or B2B/B2C retail experience preferred
Experience leading transformation, operating model redesign, store productivity initiatives, or large-scale field execution programs
High degree of executive presence, enterprise thinking, and ability to balance strategy, execution, people leadership, and operational rigor
Comfortable working in an office, field, and store environment with regular travel required

Benefits

Comp & perks

Regular travel required to support regional leaders, stores, and business priorities
Hybrid work arrangement