Service Writer

Softcard (acquired by Google)

. Serve as the primary point of contact for retail-store customers .

Posted 9/24/2026full-timeGrass Valley • California • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing accurate automotive parts solutions and building customer relationships. Proficient in operating POS and inventory systems while supporting store operations and logistics.

Highest-signal resume keywords

Customer ServiceInventory ManagementPOS OperationAutomotive Parts KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementPOS OperationAutomotive Parts KnowledgeCataloging SystemsVehicle RepairDelivery CoordinationOrder PreparationCycle CountingHousekeeping TasksLogistics Support

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving AbilitiesCustomer-Focused MindsetWillingness to Learn

Tools & Technologies

Inventory ToolsCatalog ToolsCommunication DevicesDelivery Management Systems

Certifications & Qualifications

High School Diploma or GEDValid Driver’s License

Industry Keywords

AutomotiveRetailParts EnvironmentDieselHeavy EquipmentFarmMarineDealership

About the role

Key responsibilities & impact

Serve as the primary point of contact for retail-store customers
Provide accurate automotive parts solutions to retail and wholesale customers
Deliver a positive and engaging customer experience
Use product knowledge to assist customers and support team members
Operate POS, inventory/catalog tools, communication devices, and delivery management systems
Coordinate and dispatch deliveries; pull and prepare orders for customers and drivers
Support store transactions, inquiries, workflow, logistics, and fulfillment operations
Build customer relationships to drive loyalty and repeat business
Perform housekeeping, cleaning, and organizational tasks
Receive merchandise, stock shelves, conduct cycle counts, and maintain inventory records
Contribute to merchandising, store operations, team support, and continuous improvement initiatives
Report to the Store Manager / Assistant Store Manager and work with Counter Sales, Inventory/Operations staff, and Wholesale customers

Requirements

What you’ll need

High School Diploma or GED
Valid Driver’s License
Strong communication (verbal and written) and interpersonal skills
Customer-focused mindset with strong listening and problem-solving abilities
Willingness to learn automotive parts and technology systems
Experience in automotive, retail, or parts environment preferred
Hands-on experience with vehicle repair or maintenance preferred
Knowledge of inventory or cataloging systems preferred
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments preferred
ASE Certification not required
Ability to lift and move automotive parts and materials (moderate weight)
Ability to stand for extended periods and move frequently within the store

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) with company match
Vacation, personal days, holidays, sick days, and paternal leave
Employee stock purchase plan
Tuition reimbursement
Professional development opportunities
Wellness programs