Specialist, LOA & Pay

Softcard (acquired by Google)

. Respond to assigned leave, disability, and workplace accommodation questions and escalations from employees, managers, and HR partners .

Posted 9/24/2026full-timeBirmingham • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leave administration, disability management, and workplace accommodations, with a strong focus on case management and compliance. Proficient in navigating vendor resources and maintaining accurate documentation while ensuring effective communication and problem resolution.

Highest-signal resume keywords

Leave AdministrationDisability ManagementCase ManagementCustomer ServiceU.S. Leave Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Leave AdministrationDisability AdministrationWorkplace AccommodationsIssue ResolutionCompliance ReviewsData ValidationDocumentation ManagementPayroll Impact AnalysisReturn-to-Work ProcessesEmployee Relations Support

Soft Skills

CommunicationProblem-SolvingAttention to DetailCustomer ServiceTeam Collaboration

Tools & Technologies

ServiceNowHR SystemsCase Management PlatformsVendor Management ToolsEmployee Support Resources

Certifications & Qualifications

Associate's Degree in Human ResourcesAssociate's Degree in Business AdministrationAssociate's Degree in Healthcare Administration

Industry Keywords

FMLAState Leave ProgramsThird-Party AdministratorsDisability CarriersOutsourced Service Providers

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Respond to assigned leave, disability, and workplace accommodation questions and escalations from employees, managers, and HR partners
Provide information and status updates regarding leave eligibility, leave status, return-to-work processes, disability claims, workplace accommodations, vendor processes, and documentation requirements
Assist employees, managers, and HR partners with navigating vendor resources and documentation requirements
Refer complex policy, compliance, legal, accommodation, or other sensitive matters to designated subject matter experts
Manage assigned cases in ServiceNow or other approved case-management tools through resolution or handoff
Gather information from employees, vendors, Payroll, People Systems, HR partners, and managers to investigate and resolve issues
Coordinate leave, disability, payroll impact, return-to-work, and accommodation-related issue resolution
Maintain accurate documentation of communications, actions, decisions, and case outcomes
Monitor open cases, follow up on outstanding actions, provide updates, and escalate aging or unresolved issues
Work with leave, disability, accommodation, and related service providers to obtain information and resolve issues
Track vendor commitments and support vendor discussions, service reviews, and corrective action plans
Perform validations and reconciliations involving leave records, disability data, payroll impacts, accommodation documentation, employee records, and vendor data
Research discrepancies and coordinate corrections
Compile documentation and data for audits, compliance reviews, legal requests, reporting, and operational controls
Follow privacy, security, records retention, and control requirements and escalate risks or exceptions
Maintain knowledge of leave, disability, accommodation, vendor procedures, and employee support resources
Track recurring questions, escalation trends, data issues, and process gaps; recommend updates to knowledge articles, communications, procedures, and self-service resources
Participate in training, testing, quality reviews, and team knowledge-sharing activities

Requirements

What you’ll need

Associate's degree in Human Resources, Business Administration, Healthcare Administration, or a related field
3-5 years of experience supporting leave administration, disability administration, workplace accommodations, HR Operations, employee relations support, or related functions
Experience supporting employee escalations and issue resolution in a service delivery, shared services, HR operations, or leave administration environment
Working knowledge of U.S. leave and disability programs, including FMLA, state leave programs, workplace accommodations, and return-to-work processes
Experience working with third-party administrators, disability carriers, accommodation vendors, or other outsourced service providers
Experience managing multiple cases and coordinating resolutions across numerous stakeholders
Strong customer service, communication, problem-solving, and case management skills
Strong attention to detail and ability to handle confidential and sensitive employee information
Experience working with case management platforms, HR systems, or service delivery technologies

Benefits

Comp & perks

Healthcare coverage options
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay