System Support Analyst

Softcard (acquired by Google)

. Develop knowledge of technical support solutions and identify unusual problems with desktop, laptop, and networked systems .

Posted 9/23/2026full-timeBirmingham • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including troubleshooting and resolving complex hardware, software, and network issues. Proficient in asset management and documentation, with a strong focus on maintaining IT infrastructure security and integrity.

Highest-signal resume keywords

CompTIA+ CertificationCCNA CertificationIT Support ExperienceCisco Network OperationsFortinet Network Gear

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingInstallationConfigurationDocumentationAsset ManagementOn-Site DeploymentNetwork SupportOperating System SupportAV TechnologyPhysical IT Support

Soft Skills

Problem SolvingAdaptabilityCommunicationAnalytical ThinkingProactive Learning

Tools & Technologies

ServiceNowActive DirectoryPowerShellSCCMNetBoxPRTGAnyConnectRDPCUCXCUCCX

Certifications & Qualifications

CompTIA+CCNA

Industry Keywords

IT SupportNetwork SystemsDesktop SupportHardware RepairSoftware TroubleshootingNOCMDMVOIPWindows OSIOS

Tech Stack

Tools & technologies

AndroidiOSServiceNowVoIP

About the role

Key responsibilities & impact

Develop knowledge of technical support solutions and identify unusual problems with desktop, laptop, and networked systems
Field IT support calls and tickets
Resolve installation, software, hardware, operating system, and configuration issues
Provide second-level escalation support for complex, multi-layer issues
Research, document, and troubleshoot advanced issues
Perform special IT project assignments
Research, document, and assist with onboarding, asset management, and NOC
Perform on-site deployment, troubleshooting, shipping, receiving, and repair of PC, peripheral, hardware, AV, communications, and automation systems
Safeguard the integrity and security of Motion’s IT infrastructure and environment
Perform other duties as assigned

Requirements

What you’ll need

Typically requires a bachelor's degree with three (3) to five (5) years of related experience or equivalent degree and experience
CompTIA+, CCNA or other relevant certifications required
Proven ability to operate as primary and second level contact for a wide range of IT Support issues
Ability to digest, understand, apply, build documentation for, and quickly communicate new technical concepts
Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly
Ability to recognize, analyze, and question established methods and processes in a productive way
Willingness to seek out and create opportunities to increase and diversify knowledge of tools, technology, and processes
Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PuTTY, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, AV technology, Windows OS, iOS, Android, MDM, and Kronos is a plus
Must be able to perform on-site physical duties including crawling under desks, lifting, packing, sorting, stacking, and moving
No supervisory responsibility

Benefits

Comp & perks

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay