Talent Onboarding and Operations Manager

Softcard (acquired by Google)

. Lead NAPA’s enterprise onboarding and New Hire Orientation (NHO) experience and execution .

Posted 9/24/2026full-timeAtlanta • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and executing comprehensive onboarding and New Hire Orientation programs, with a focus on creating engaging and scalable employee experiences. Proficient in program management, stakeholder engagement, and leveraging data to enhance onboarding effectiveness.

Highest-signal resume keywords

Onboarding Program DesignTalent ManagementProgram ManagementStakeholder ManagementLearning Technology

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingNew Hire OrientationProgram ManagementEmployee ExperienceLearning DesignData AnalyticsContent DevelopmentProcess ImprovementCross-Functional CoordinationTalent Reporting

Soft Skills

CommunicationFacilitationInfluencingCollaborationFeedback Gathering

Tools & Technologies

Workday Learning

Industry Keywords

HR OperationsOrganizational DevelopmentEmployee PopulationsComplex ProgramsLearning Technology

About the role

Key responsibilities & impact

Lead NAPA’s enterprise onboarding and New Hire Orientation (NHO) experience and execution
Design and continuously improve the end-to-end new hire journey, from pre-boarding through key early-tenure milestones
Establish consistent onboarding standards, tools, resources, and experiences across NAPA
Develop and maintain NHO content, onboarding journeys, leader resources, guides, and supporting materials
Partner with MPPs, Talent, HR Operations, and business leaders to meet the needs of different employee populations
Create scalable approaches balancing a consistent NAPA experience with role- and business-specific needs
Coordinate cross-functional activities and stakeholders to deliver effective onboarding
Gather feedback from new hires, leaders, and partners to strengthen onboarding
Support Talent operations, including processes, tools, program coordination, and continuous improvement
Support Workday Learning processes and administration enabling onboarding and Talent programs
Provide routine Talent reporting and insights for programs and decision-making
Support broader Talent initiatives and priorities as business needs evolve

Requirements

What you’ll need

Bachelor’s degree in HR, organizational development, learning, business, or related field
5+ years of experience in onboarding, talent management, learning, employee experience, HR operations, or program management
Experience designing and delivering onboarding or New Hire Orientation programs
Experience managing complex programs across multiple functions, locations, or employee populations
Strong program management, communication, facilitation, and stakeholder-management skills
Demonstrated ability to develop practical, engaging, and scalable employee experiences
Ability to work independently and influence across functions without direct authority
Preferred: Master’s degree in HR, organizational development, learning, business, or related field
Preferred: Experience leading enterprise-wide learning and talent program delivery in a large, complex organization
Preferred: Experience leading instructional design and facilitation teams
Preferred: Experience leveraging learning technology, data, and analytics to improve program effectiveness and scale
Preferred: Experience managing external learning partners and vendors
Preferred: Experience supporting organizational transformation and change initiatives