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Junior Support Analyst
SoftExpert - Software for Excellence. Provide technical support to customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and customer service within a technology environment, with a strong focus on process improvement, documentation, and collaboration across departments. Proficient in utilizing ticketing tools and knowledge of databases and web service integrations to enhance customer experience.
Highest-signal resume keywords
Technical Support ExperienceTicket Logging and Tracking ToolsSQL Database KnowledgeSOAP and REST IntegrationsBPM Solutions Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportCustomer ServiceSQLStored ProceduresViewsSOAPRESTBPM SolutionsProcess AutomationTechnical Documentation
Soft Skills
CollaborationProblem SolvingCommunication
Tools & Technologies
Ticketing ToolsEnterprise Software Products
Industry Keywords
Information TechnologyInformation SystemsComputer ScienceCustomer ExperiencePerformance Metrics
Tech Stack
Tools & technologiesSOAPSQL
About the role
Key responsibilities & impact- Provide technical support to customers
- Log, track, and resolve support tickets
- Meet SLAs and monitor departmental performance metrics
- Support customers during meetings and with technical requests
- Collaborate with other departments to resolve requests
- Contribute to process automation and improvement
- Create and update technical procedures and documentation
- Identify issues and propose improvements to the customer experience
- Pursue new knowledge and technology solutions
Requirements
What you’ll need- Experience in technical support or customer service within a technology environment
- Knowledge of tools for logging and tracking support tickets
- Must reside in Joinville, Santa Catarina, Brazil
- Completed or ongoing higher education in Information Technology, Information Systems, Computer Science, or related fields (preferred)
- Knowledge of databases, including SQL, stored procedures, and views (preferred)
- Knowledge of integrations via web services, including SOAP and REST (preferred)
- Knowledge of BPM solutions (preferred)
- Experience with enterprise software products or solutions similar to SE Suite (preferred)
- English and/or Spanish proficiency (preferred)
Benefits
Comp & perks- Unimed Health Insurance: No monthly premium for the employee and only 30% copayment
- Annual profit-sharing plan
- Meal or food voucher of R$950.00, with no payroll deduction
- Education Assistance: Scholarships for language courses, undergraduate or graduate programs, and specializations, with monthly reimbursement of up to 70%
- TotalPass: Access to a network of gyms, psychologists, and nutritionists with exclusive discounts
- Dental plan with three plan options
- Employee Referral Program with bonuses credited to your Flash benefits card
- Free online courses
- Internal and external training
- Pharmacy benefit program
- Life insurance
- Pet benefits program