Technical Support Specialist

SoftExpert - Software for Excellence

. Provide technical support and assistance to national and international customers, particularly Spanish-speaking customers .

Posted 10/8/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and assistance to customers, particularly in Spanish, while effectively troubleshooting software and network issues. Proficient in using support tools for ticket logging and tracking, ensuring a high-quality customer support experience.

Highest-signal resume keywords

Fluent SpanishTechnical Support ExperienceWindows Operating Systems KnowledgeTicket Logging and Tracking ToolsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem DiagnosisBasic Network KnowledgeMicrosoft Office ProficiencySoftware Support Experience

Soft Skills

Customer InteractionCollaborative TeamworkVerbal CommunicationWritten Communication

Tools & Technologies

Service Desk ToolsITSM Methodologies

Industry Keywords

Customer SupportInternational Customer SupportSupport TicketsConversational Support

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide technical support and assistance to national and international customers, particularly Spanish-speaking customers
Respond to and follow up on support tickets, seeking to understand customer needs and identify the best solution for each situation
Analyze and resolve questions and issues related to software use
Troubleshoot issues involving operating systems, networks, and basic configurations
Record, document, and track support tickets using support tools
Provide customers with clear and objective guidance, primarily by phone and through conversational support
Collaborate with different internal teams to investigate and resolve requests
Follow tickets through to resolution, keeping customers informed of progress
Contribute to a high-quality customer support experience
Participate in the team’s daily activities and initiatives, contributing to a collaborative and dynamic environment

Requirements

What you’ll need

Fluent Spanish, with strong conversational and written communication skills
Previous professional experience in technical support or customer service
Knowledge of Windows operating systems
Knowledge of Microsoft Office
Basic knowledge of networks and communication protocols
Knowledge of troubleshooting and problem diagnosis
Experience with ticket logging and tracking tools
Strong verbal and written communication skills
Ability to interact with customers and work collaboratively with different teams
Preferred qualifications: experience providing software support; experience supporting international customers; English proficiency; residence in Joinville, Santa Catarina; experience with Service Desk/ITSM tools or methodologies; knowledge of or experience with more complex software products

Benefits

Comp & perks

Unimed Health Insurance: no monthly premium for the employee and only 30% copayment
Annual profit-sharing bonus
Meal or food allowance of BRL 950.00
Education Assistance: scholarships for language courses, undergraduate and graduate programs, or specializations, with monthly reimbursement of up to 70%
TotalPass with access to gyms, psychologists, and nutritionists
Dental Insurance
Employee Referral Bonus with Flash bonuses
Free Online Courses
Internal and External Training
Pharmacy Benefit
Life Insurance
Pet Benefit