Customer Experience Representative

Solace

. Support patients and advocates via phone, email, and chat .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities through effective communication and problem-solving skills, while utilizing Solace systems and tools to enhance client experiences. Exhibits empathy and adaptability in handling diverse client inquiries and feedback.

Highest-signal resume keywords

Customer SupportTroubleshooting SkillsCreative Problem-SolvingEmpathy in CommunicationDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting SkillsBasic Browser SupportPhone Support

Soft Skills

EmpathyConfidence in ConversationsDetail-OrientedTeam PlayerFlexibility

Tools & Technologies

Solace SystemsCommunication Tools

Industry Keywords

Client SupportCustomer ExperienceFeedback TrackingAppointment Confirmation

About the role

Key responsibilities & impact

Support patients and advocates via phone, email, and chat
Handle appointment confirmations and in-depth troubleshooting
Develop creative solutions to client and advocate issues
Support new clients during their first experiences with Solace
Gather and track feedback to improve the customer experience and platform
Learn and use Solace systems, tools, and technology
Build strong relationships with clients and advocates
Report issues and share detailed notes
Resolve client and advocate inquiries to complete satisfaction
Work one of three shifts: 5:00 AM–2:00 PM PT, 7:00 AM–4:00 PM PT, or 9:00 AM–6:00 PM PT

Requirements

What you’ll need

Applicants must be based in the United States
Authorized to work in the United States
Must not require Solace to sponsor a work permit, either now or in the future
Empathy and confidence handling difficult conversations via phone, email, or chat
Detail-oriented and able to work in hectic circumstances
Comfortable using computers and learning new tools quickly
Troubleshooting skills, including basic browser and phone support
Creative problem-solving skills
Comfortable giving and receiving feedback
Able to interact with people from diverse backgrounds
Comfortable forming quick bonds and resolving complex issues with upset clients
Flexible and willing to assist as needed
Team player with a “get it done” mentality