Technical Support Engineer

Solace

. Champion an exceptional customer experience in every interaction .

Posted 10/6/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience enhancement, incident resolution, and automation of deployment solutions. Proficient in Unix/Linux system administration, programming in Java, C, or .NET, and utilizing AI/ML analytics to improve service delivery.

Highest-signal resume keywords

Unix/Linux System AdministrationProgramming in Java, C, or .NETTCP Networking ConceptsAI/ML AnalyticsCustomer Experience Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Unix/Linux System AdministrationProgramming in JavaProgramming in CProgramming in .NETTCP Networking ConceptsIncident ResolutionAutomationObservabilityPredictive AnalyticsData-Driven Mindset

Soft Skills

Excellent English Communication SkillsHigh Emotional IntelligenceProactive MindsetAbility to CollaborateCommitment to Quality

Tools & Technologies

JMSMQTTAMQPRESTKafkaIBM MQDockerKubernetesAWSGCP

Industry Keywords

Customer ExperienceService RequestsGlobal Support TeamOff-Hours SupportAutomation Tools

Tech Stack

Tools & technologies

AWSAzureDockerGoogle Cloud PlatformJavaKafkaKubernetesLinuxOpenShiftUnixVMware.NET

About the role

Key responsibilities & impact

Champion an exceptional customer experience in every interaction
Improve production-environment efficiency and reduce errors
Improve infrastructure tooling, observability, and automation
Support Solace Agent Mesh and agentic AI capabilities, including autonomous decision-making, multi-agent coordination, and intelligent automation
Own and resolve incidents end-to-end
Handle service requests and customer provisioning
Collaborate with partners and regional teams as part of a global support team
Participate in an on-call rotation and provide 12x7 off-hours support
Develop scalable deployment solutions through automation, tooling, and engineering practices
Use AI/ML analytics, NLP, and predictive analytics where applicable to improve service delivery and anticipate customer needs

Requirements

What you’ll need

Must be legally authorized to work in Singapore; Solace is unable to provide visa sponsorship
5–10+ years of experience in a technical role such as software development, technical support, QA, or similar
Solid command of TCP networking concepts and hands-on troubleshooting experience
Proven Unix/Linux system administration skills
Programming experience in at least one of Java, C, or .NET
Excellent English communication skills, written and verbal
Commitment to quality and customer service
Ability to take initiative in a dynamic, fast-moving working environment
Availability to provide 12x7 off-hours telephone support approximately one week per month
High emotional intelligence and ability to remain calm, empathetic, and solution-focused under pressure
Proactive, data-driven mindset
Ability to collaborate in a globally distributed team
Desired: experience with JMS, MQTT, AMQP, REST, Kafka, IBM MQ, EMS, WebLogic, JBoss, WebSphere, Dell Boomi, TIBCO BusinessWorks, MuleSoft Anypoint Platform, VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, AWS, GCP, Azure, LDAP, Kerberos, OAuth, SSL Client Certificate Authentication, AI/ML analytics, NLP tools, and predictive analytics

Benefits

Comp & perks

Hybrid-first flexible work arrangement
Training programs and professional growth opportunities
Inclusive and empowered work environment
Values-driven culture
World-class customer lineup
Social activities and a fun workplace culture
Fair, inclusive, and transparent recruitment process
Hiring-process accommodations available