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Solerity

Functional Analyst, Secret Clearance Required

Solerity

. Deliver Tier 1 and Tier 2 support by responding to user inquiries, troubleshooting system issues, and guiding users through application features and workflows .

Posted 11/10/2026full-timeO'Fallon • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering Tier 1 and Tier 2 support, functional analysis, and software testing while effectively collaborating with stakeholders to enhance user experience and system functionality. Proficient in managing multiple priorities and providing high-quality support in fast-paced environments.

Highest-signal resume keywords
Functional AnalysisSoftware TestingJIRA User StoriesMicrosoft Office Suite ProficiencyDoD Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software SupportUser ServicesTest Case WritingSQL Data QueryWorkflow DiagrammingContainer Management OperationsAccess Request ProcessingSystem DocumentationUser TrainingSprint Planning
Soft Skills
Excellent Communication SkillsSelf-MotivatedProactiveInterpersonal SkillsAbility to Manage Multiple Priorities
Tools & Technologies
ServiceNowJIRAMicrosoft ExcelMicrosoft WordMicrosoft PowerPointJoint Container Management (JCM) System
Certifications & Qualifications
CompTIA Security+ITIL
Industry Keywords
Tier 1 SupportTier 2 SupportSoftware TestingUser Training MaterialsQuality AssuranceSOPsVirtual TrainingFast-Paced EnvironmentContinuous ImprovementShipping Container Logistics

Tech Stack

Tools & technologies
ServiceNowSQL

About the role

Key responsibilities & impact
  • Deliver Tier 1 and Tier 2 support by responding to user inquiries, troubleshooting system issues, and guiding users through application features and workflows
  • Process access requests in ETA/TEAMS, including role elevation memos and location-related approvals
  • Assist users with navigation and functionality across multiple system modules
  • Serve as a functional liaison to the development team by analyzing user needs, identifying system pain points, and recommending workflow and design enhancements
  • Write and maintain user stories and functional requirements in JIRA
  • Conduct software testing, including writing and executing test cases, validating features, and identifying/reporting defects
  • Participate in test planning, sprint reviews, and quality assurance efforts
  • Create and update system documentation, SOPs, and user training materials
  • Provide virtual or in-person training as needed
  • Participate in sprint planning, demos, and backlog grooming
  • Collaborate with internal stakeholders to prioritize user needs and support new feature rollouts

Requirements

What you’ll need
  • U.S. Citizenship
  • Active DoD Secret clearance
  • Associate’s degree or equivalent combination of education and professional experience
  • 4+ years of relevant experience in functional analysis, software support, or user services
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills
  • Self-motivated and proactive, with commitment to high-quality support and continuous improvement
  • Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint
  • Excellent interpersonal and translation skills, able to convert business needs into clear actionable requirements
  • Familiarity with the Joint Container Management (JCM) system
  • Experience with shipping container logistics or container management operations
  • Working knowledge of ServiceNow, JIRA, workflow diagramming, and SQL for data query/updates
  • Advanced Microsoft Office proficiency, including Excel pivot tables/formulas/data functions, PowerPoint workflow diagramming, and professional Word documentation
  • Experience with software testing and creating test plans
  • Advanced certifications such as CompTIA Security+, ITIL, or related credentials

Benefits

Comp & perks
  • Medical, dental and vision coverage
  • Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
  • Flexible work schedule to include onsite, hybrid or remote, as dictated by position
  • 401(k) and company-funded life insurance
  • Generous Paid Time Off (PTO)
  • Tuition and training assistance
  • Financial rewards for employee referrals
  • Pet insurance
  • Employee discount program