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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer retention strategies and negotiation skills, with a strong understanding of HR processes and customer relationship management. Proficient in analyzing metrics to improve retention processes and ensure service excellence.
Highest-signal resume keywords
Customer Relationship ManagementNegotiation SkillsRetention StrategiesSales ManagementBusiness Administration Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication SkillsProblem-Solving Skills
Tools & Technologies
CRM Software
Industry Keywords
Customer RetentionCancellation ManagementSave InitiativesService ExcellenceHR Processes
About the role
Key responsibilities & impact- Negotiate with customers who have requested cancellation, presenting the value of the product and retention solutions.
- Work with the Customer Success (CS) team to develop retention and save strategies.
- Negotiate plan downgrades and seek solutions that are appropriate for both the company and the customer.
- Assist in creating campaigns focused on customer retention and save initiatives.
- Develop strong knowledge of Sólides’ solutions and understand HR processes and day-to-day operations.
- Gather information on cancellation reasons.
- Continuously improve the Retention team’s processes by proposing solutions, collecting feedback, and analyzing save metrics.
- Ensure service excellence by following company playbooks and processes, and drive renewal processes.
- Keep the CRM populated with reliable, up-to-date information and share relevant content with customers.
- Assist management with predictive actions related to cancellations and provide feedback on the current situation.
- Support immediate management with departmental matters, reporting issues and irregularities to inform procedures and actions.
Requirements
What you’ll need- Experience in sales and customer relationship management.
- Previous experience in a similar role.
- A degree in Business Management, Business Administration, Sales Management, or a related field is a plus.
Benefits
Comp & perks- Meal or food allowance of R$45.00 per business day (Sólides Benefícios Card)
- Transportation allowance or fuel allowance
- Unimed health insurance with copay and no monthly premium
- OdontoPrev dental insurance, with a fixed monthly premium of R$21.91
- Therapy: partnership with Psicologia Viva, including 3 free sessions per month
- Online courses ranging from Gastronomy to postgraduate programs (Qualifica)
- Access to all courses offered by Escola de Pessoas
- Home office allowance of R$60.00 (Sólides Benefícios Card)
- On-site amenities, including manicures, balanced snacks, and more
- Birthday month day off
- TotalPass
- Childcare assistance for mothers and fathers with children up to 3 years old
- Special dependent assistance, also extended to parents
- Payssego (salary advance)
- Ânima ecosystem partnership, offering discounts on undergraduate and postgraduate courses at participating institutions
- Partnerships with OnHappy and SESC
- Annual bonus award
- Highly flexible dress code
- Guapeco pet health plan