FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service by effectively resolving user requests and driving engagement through clear communication and collaboration with the Customer Success team. Maintains a strong understanding of HR processes and Sólides’ solutions to enhance service excellence.
Highest-signal resume keywords
Customer Service ExperienceClear Communication SkillsProactive ApproachFamiliarity With ZendeskTeam Spirit
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProactiveResponsiveAdaptable
Tools & Technologies
Zendesk
Industry Keywords
Customer SupportUser EngagementService ExcellenceHR ProcessesSupport Strategies
About the role
Key responsibilities & impact- Resolve user requests according to their specific needs by analyzing each case and providing the best solution
- Resolve outstanding requests within the response times and service quality standards established by the department
- Provide customer support via chat and email
- Drive user engagement by demonstrating the value of the platform
- Document support interactions in accordance with departmental guidelines
- Work collaboratively with the Customer Success team to develop customer support strategies
- Ensure service excellence by following the company’s playbooks and processes
- Support management in proactive initiatives related to customer service by providing ongoing feedback on the current situation and identifying opportunities for improvement
- Maintain extensive knowledge of Sólides’ solutions and an understanding of HR processes and day-to-day operations
- Support immediate management with matters related to the area, presenting and discussing issues and irregularities to help define the procedures and actions to be adopted
Requirements
What you’ll need- Clear communication skills
- Customer service experience
- Proactive, responsive, and adaptable approach
- Team spirit
- Familiarity with Zendesk is preferred
Benefits
Comp & perks- Meal or food allowance of R$45.00 per business day (Sólides Benefits Card)
- Transportation allowance or fuel allowance
- Unimed health insurance with copay and no monthly premium
- OdontoPrev dental insurance with a fixed monthly premium of R$21.91
- Therapy: partnership with Psicologia Viva, including 3 free sessions per month
- Online courses ranging from Culinary Arts to postgraduate programs (Qualifica)
- Access to all courses offered by Escola de Pessoas
- Home office allowance of R$60.00 (Sólides Benefits Card)
- On-site conveniences, including manicures, balanced snacks, and more
- Birthday month day off
- TotalPass
- Crédito Responsável (payroll-deducted loan through Sólides Benefits)
- Childcare allowance for mothers and fathers with children up to 3 years old
- Special dependent allowance, also extended to parents
- Sólides Patinhas: 15% discount on DogLife plans
- Ânima ecosystem partnership: discounts on undergraduate and postgraduate programs at participating institutions
- Sólides postgraduate program: 70% discount
- Partnerships with OnHappy, Detronic, and SESC
- Highly flexible dress code
- Guapeco pet health insurance