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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support, with a strong focus on clear communication, user engagement, and adherence to service quality standards. Possesses in-depth knowledge of HR processes and the ability to collaborate effectively with cross-functional teams.
Highest-signal resume keywords
Customer Service ExperienceClear CommunicationKnowledge of ZendeskProactive ApproachTeam Spirit
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationProactive ApproachDynamic ApproachTeam Spirit
Tools & Technologies
Zendesk
Industry Keywords
Customer SupportUser EngagementHR ProcessesService ExcellenceSupport Strategies
About the role
Key responsibilities & impact- Resolve user requests by analyzing their specific needs and providing the best solution
- Resolve outstanding requests within the response times and service quality standards established by the department
- Provide customer support via chat and email
- Drive user engagement by demonstrating the value of the platform
- Document support interactions in accordance with department guidelines
- Work closely with the Customer Success team to develop customer support strategies
- Ensure service excellence by following the company’s playbooks and processes
- Support management with predictive customer service initiatives, providing ongoing feedback on the current situation and identifying opportunities for improvement
- Develop extensive knowledge of Sólides’ solutions and an understanding of HR processes and day-to-day operations
- Support immediate management with matters related to the area, presenting and discussing issues and irregularities to help define procedures and actions
Requirements
What you’ll need- Clear communication
- Customer service experience
- Proactive, dynamic approach and responsiveness
- Team spirit
- Knowledge of Zendesk is preferred
Benefits
Comp & perks- Meal or food allowance of R$45.00 per business day (Sólides Benefits Card)
- Transportation allowance or fuel allowance
- Unimed health insurance with co-payments and no monthly premium
- OdontoPrev dental insurance with a fixed monthly premium of R$21.91
- Therapy: partnership with Psicologia Viva, including 3 free sessions per month
- Online courses ranging from gastronomy to postgraduate programs (Qualifica)
- Access to all courses offered by Escola de Pessoas
- Home office allowance of R$60.00 (Sólides Benefits Card)
- On-site conveniences, including manicures, balanced snacks, and more
- Birthday month day off
- TotalPass
- Responsible Credit (payroll-deducted loan through Sólides Benefits)
- Childcare allowance for mothers and fathers with children up to 3 years old
- Allowance for dependents with special needs, also extended to parents
- Sólides Patinhas (15% discount on DogLife plans)
- Ânima ecosystem partnership (discounts on undergraduate and postgraduate programs at participating institutions)
- Sólides postgraduate program (70% discount)
- Partnerships with OnHappy, Detronic, and SESC
- Highly flexible dress code
- Guapeco pet health insurance plan