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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support, with a strong focus on user engagement and satisfaction. Proficient in analyzing user needs and collaborating with teams to enhance customer support strategies.
Highest-signal resume keywords
Customer Service ExperienceClear Communication SkillsProactive ApproachTeam SpiritZendesk Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear Communication SkillsProactive ApproachTeam Spirit
Tools & Technologies
Zendesk
Certifications & Qualifications
High School DiplomaCollege Degree
Industry Keywords
Customer SupportUser EngagementHR ProcessesService Quality StandardsCustomer Success
About the role
Key responsibilities & impact- Resolve user requests by analyzing their specific needs and providing the best solution
- Address outstanding requests within the response time and service quality standards established by the department
- Provide customer support via chat and email
- Drive user engagement by demonstrating the value of the platform
- Document interactions in accordance with departmental guidelines
- Collaborate with the Customer Success team to develop customer support strategies
- Ensure an excellent customer experience by following the company’s playbooks and processes
- Support management with predictive customer service initiatives by providing ongoing feedback on the current situation and identifying opportunities for improvement
- Develop comprehensive knowledge of Sólides’ solutions and an understanding of HR processes and day-to-day operations
- Support direct management with matters related to the area, presenting and discussing issues and irregularities to help define the procedures and actions to be adopted
Requirements
What you’ll need- Clear communication skills
- Customer service experience
- Proactive, dynamic approach and responsiveness
- Team spirit
- Zendesk knowledge is a plus
- High school diploma or college degree
Benefits
Comp & perks- Meal/Food allowance of BRL 45.00 per business day (Sólides Benefits Card)
- Transportation or fuel allowance
- Unimed health insurance with co-pay and no monthly premium
- OdontoPrev dental insurance with a fixed monthly premium of BRL 21.91
- Therapy: Partnership with Psicologia Viva – 3 free sessions per month
- Online courses ranging from Gastronomy to postgraduate programs (Qualifica)
- Access to all courses offered by Escola de Pessoas
- Remote work allowance of BRL 60.00 (Sólides Benefits Card)
- On-site amenities, including manicures, healthy snacks, and more
- Birthday month day off
- TotalPass
- Crédito Responsável (payroll-deducted loan through Sólides Benefits)
- Childcare allowance for mothers and fathers with children up to 3 years old
- Special dependent allowance, also extended to parents
- Sólides Patinhas (15% discount on DogLife plans)
- Ânima ecosystem partnership (discounts on undergraduate and graduate courses at institutions within the group)
- Sólides postgraduate program (70% discount)
- Partnerships with OnHappy, Detronic, and SESC
- Highly flexible dress code
- Guapeco pet health insurance