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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and clear communication abilities while effectively resolving user requests and driving engagement. Possesses in-depth knowledge of HR processes and Sólides’ solutions to support management and improve departmental strategies.
Highest-signal resume keywords
Customer Service ExperienceClear Communication SkillsKnowledge Of ZendeskAgility And ResponsivenessTeam Spirit
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear Communication SkillsAgility And ResponsivenessTeam Spirit
Tools & Technologies
Zendesk
Industry Keywords
Customer SupportUser EngagementHR ProcessesService ExcellenceDepartmental Strategies
About the role
Key responsibilities & impact- Resolve user requests by analyzing needs and providing the best solution
- Resolve pending requests within established deadlines and quality standards
- Provide customer support via chat and email
- Drive user engagement by demonstrating the value of the platform
- Document interactions in accordance with department guidelines
- Work with the Customer Success team to develop customer support strategies
- Ensure service excellence by following company playbooks and processes
- Support management in predictive initiatives by providing feedback on the current situation and identifying opportunities for improvement
- Develop in-depth knowledge of Sólides’ solutions and understand HR processes and day-to-day operations
- Support management with departmental matters by presenting and discussing issues and irregularities to inform procedures and action plans
Requirements
What you’ll need- Clear communication skills
- Customer service experience
- Agility and responsiveness
- Team spirit
- Knowledge of Zendesk is desirable and considered a plus
Benefits
Comp & perks- Meal/food allowance of R$45.00 per business day (Sólides Benefits Card)
- Transportation or fuel allowance
- Unimed health insurance with copay and no monthly premium
- OdontoPrev dental insurance for a fixed monthly fee of R$21.91
- Therapy: Partnership with Psicologia Viva, including 3 free sessions per month
- Online courses ranging from Gastronomy to graduate-level programs (Qualifica)
- Access to all courses offered by Escola de Pessoas
- Home office allowance of R$60.00 (Sólides Benefits Card)
- On-site amenities, including manicures, healthy snacks, and more
- Birthday month day off
- TotalPass
- Crédito Responsável (payroll-deducted loan through Sólides Benefits)
- Childcare allowance for mothers and fathers with children up to 3 years old
- Special dependent allowance, also extended to parents
- Sólides Patinhas: 15% discount on DogLife plans
- Ânima ecosystem partnership: discounts on undergraduate and graduate programs at participating institutions
- Sólides graduate program: 70% discount
- Partnerships with OnHappy, Detronic, and SESC
- Highly flexible dress code
- Guapeco pet health insurance