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Sólides

Retention Analyst – Junior

Sólides

. Negotiate with customers who have requested cancellation, presenting the value of the product and retention solutions.

Posted 9/30/2026full-timeBelo Horizonte • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and retention strategies, with a strong focus on negotiation and service excellence. Proficient in analyzing metrics and implementing continuous improvements to enhance customer satisfaction and reduce cancellations.

Highest-signal resume keywords
Customer Relationship ManagementNegotiation SkillsRetention StrategiesSales ExperienceBusiness Management Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Communication SkillsProblem-Solving Skills
Tools & Technologies
CRM Software
Industry Keywords
Customer SuccessCancellation PreventionService ExcellenceFeedback AnalysisHR Processes

About the role

Key responsibilities & impact
  • Negotiate with customers who have requested cancellation, presenting the value of the product and retention solutions.
  • Work with the Customer Success (CS) team to develop save strategies.
  • Negotiate plan downgrades and seek solutions that meet the needs of both the company and the customer.
  • Assist in creating campaigns focused on preventing cancellations.
  • Maintain extensive knowledge of Sólides solutions and understand HR processes and routines.
  • Gather information on cancellation reasons.
  • Propose continuous improvements, collect feedback, and analyze retention and save-rate metrics.
  • Ensure service excellence by following company playbooks and processes, and drive renewals.
  • Keep the CRM updated with accurate, reliable information and share relevant content with customers.
  • Support predictive initiatives related to cancellations and provide feedback on the current situation.
  • Support management with issues, irregularities, procedures, and departmental initiatives.

Requirements

What you’ll need
  • Experience in sales and customer relationship management.
  • Previous experience in a similar role.
  • A degree in Business Management, Business Administration, Sales Management, or a related field is a plus.

Benefits

Comp & perks
  • Meal or food allowance of BRL 45.00 per business day (Sólides Benefits Card)
  • Transportation allowance or fuel allowance
  • Unimed health insurance with co-payment and no monthly premium
  • OdontoPrev dental insurance, with a fixed monthly premium of BRL 21.91
  • Therapy: partnership with Psicologia Viva – 3 free sessions per month
  • Online courses ranging from Gastronomy to postgraduate programs (Qualifica)
  • Access to all courses offered by Escola de Pessoas
  • Home office allowance of BRL 60.00 (Sólides Benefits Card)
  • On-site amenities, including manicures, balanced snacks, and more
  • Birthday month day off
  • TotalPass
  • Childcare allowance for mothers and fathers with children up to 3 years old
  • Special dependent assistance, also extended to parents
  • Payssego (salary advance)
  • Ânima ecosystem partnership (discounts on undergraduate and postgraduate courses at institutions within the group)
  • Partnerships with OnHappy and SESC
  • Annual bonus
  • Highly flexible dress code
  • Guapeco pet health plan