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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer experience management and service excellence, with a strong focus on customer journey mapping and data-driven insights. Proven ability to collaborate across teams and drive continuous improvement initiatives in a fast-paced environment.
Highest-signal resume keywords
Customer Experience ManagementCustomer Journey MappingCross-Functional CollaborationData AnalysisCRM Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Experience ManagementCustomer Journey MappingExperience DesignService ExcellenceProject ManagementData AnalysisQuoting ActivitiesCustomer Retention ProgramsCustomer Feedback AnalysisAccount Management
Soft Skills
Excellent CommunicationCollaboration SkillsAbility to Prioritize
Tools & Technologies
CRM SystemsQuoting PlatformsCustomer Experience Tools
Industry Keywords
Solar IndustryRenewable Energy
About the role
Key responsibilities & impact- Contribute to the development and implementation of customer experience strategies aligned with Soligent’s mission and business objectives
- Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals
- Collaborate with sales, product, and operations teams to ensure a seamless and consistent customer experience
- Drive continuous improvement initiatives to enhance the customer journey
- Execute customer retention programs to increase loyalty and reduce churn
- Advocate for customers within the organization and promote a customer-centric culture across departments
Requirements
What you’ll need- Proven track record in customer experience management, customer service, or a related field
- Strong understanding of customer journey mapping, experience design, and service excellence
- Excellent communication and cross-functional collaboration skills
- Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment
- Data-driven mindset with ability to analyze customer feedback and translate it into actionable insights
- Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable
- 2+ years of experience in customer service or account management roles
- Experience in the solar or renewable energy industry is highly desirable
Benefits
Comp & perks- Quality training and learning opportunities across solar and company roles
- Exposure to roles across the company
- Opportunity to work with executives who have built and led successful billion-dollar companies
- Mission-driven work contributing to solar energy transformation