Director – Deployment Operations

Solink

. Own and continuously improve Solink’s sales-to-deployment operating model from deal close through customer go-live, support, and recurring revenue .

Posted 10/5/2026full-timeOttawa • CanadaLead💰 CA$156,696 - CA$195,870 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading deployment operations, focusing on process improvement, automation, and cross-functional collaboration to drive efficiency and revenue growth. Proven ability to manage KPIs, capacity planning, and operational reporting in a high-growth B2B technology environment.

Highest-signal resume keywords

Deployment Operations LeadershipProcess Improvement InitiativesKPI Management and ReportingCross-Functional CollaborationExperience in Physical Security and IoT

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementDeployment ExecutionImplementation StrategiesProcess AutomationCapacity PlanningFinancial ReportingEnd-to-End Operating Model DesignLean MethodologiesSix SigmaAnalytical Skills

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingStakeholder Influence

Tools & Technologies

SalesforceHubSpotNetSuiteAsanaJiraN8n

Industry Keywords

B2B TechnologySaaSHardware-Enabled ServicesVideo SurveillanceIoTField-Deployed Technology

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Own and continuously improve Solink’s sales-to-deployment operating model from deal close through customer go-live, support, and recurring revenue
Lead Managers across Deployment Execution, Optimization & Automation, and Enablement & Cross-Functional
Set goals, coach managers, and build a scalable leadership bench
Lead automation, tooling, and process-improvement initiatives to increase throughput, reduce cycle time, and improve customer deployment experience
Ensure deployments are on time and high quality so contracted revenue converts predictably to ARR
Own deployment metrics, forecasting, and reporting connected to financial outcomes
Partner with senior leaders in Sales, Customer Success, Support, Product, and Finance
Establish SOPs, KPIs, governance, and reporting cadence for deployment health, capacity, and risk
Oversee installation partners and field resources, including enablement, performance management, and relationship health
Resolve high-impact customer and operational escalations and convert recurring issues into systemic fixes
Set the Deployment function’s vision and multi-quarter roadmap
Influence senior stakeholders and align cross-functional goals, processes, and trade-offs
Balance near-term delivery with long-term automation, tooling, and scalability investments
Build a culture of ownership, quality, and continuous improvement

Requirements

What you’ll need

8+ years in operations, deployment, implementation, or professional services
3+ years leading managers or multi-team functions
Proven track record designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS, or hardware-enabled services environment
Demonstrated success leading process-improvement and automation initiatives with measurable impact on efficiency, quality, or revenue
Strong analytical and business acumen
Experience owning KPIs, capacity planning, and operational reporting tied to financial outcomes such as ARR
Excellent cross-functional leadership and communication skills
Experience in physical security, video surveillance, IoT, or other field-deployed technology
Experience managing installation partner or channel networks across multiple regions
Familiarity with Salesforce, HubSpot, NetSuite, Asana, Jira, n8n, or similar tools
Background in Lean, Six Sigma, or other formal continuous-improvement methodologies
Candidates must undergo a criminal records check upon hire
Must be a Canadian citizen, including dual citizens, or eligible to work in Canada
Must comply with Solink’s security policies and standards

Benefits

Comp & perks

Meaningful equity for every full-time, permanent employee
Fully paid health and dental coverage with no waiting period
$500 health spending account
Monthly reimbursement for fitness, wellness, or mental health programs
Flexibility in how and where work gets done, where the role allows
Advancement based on contribution, initiative, and ability to raise the bar
Social events including So-learns, Solink-o, and So-lunches