Technical Account Support Specialist

Solink

. Serve as the primary technical contact for customer support and deployment .

Posted 10/5/2026full-timeRemote • CanadaJunior💰 CA$65,129 - CA$81,411 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical account management and customer success capabilities, with expertise in hardware, software development, and networking. Proficient in project management and CRM software, while effectively communicating and collaborating with cross-functional teams to enhance service delivery.

Highest-signal resume keywords

Technical Account ManagementProject ManagementCRM Software ProficiencyCustomer SuccessTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware UnderstandingSoftware DevelopmentInfrastructure ManagementNetworkingProject PlanningBudget ManagementStatus ReportingIssue ResolutionClient Relationship ManagementTechnical Architecture

Soft Skills

Excellent CommunicationPresentation SkillsInterpersonal SkillsTask PrioritizationMulti-task Management

Tools & Technologies

CRM SoftwareCustomer-facing PlatformsIT ToolsNetworked Devices ManagementCameras Management

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information TechnologyCriminal Records Check

Industry Keywords

Technical ServicesClient-facing PositionService Delivery ImprovementIndustry TrendsBest Practices

About the role

Key responsibilities & impact

Serve as the primary technical contact for customer support and deployment
Assist customers and technicians in resolving software and hardware issues through customer-facing platforms
Maintain and manage infrastructure of networked devices, cameras, and customer locations
Collaborate with sales, customer success, product, engineering, and technical teams to understand client requirements and deliver technical services
Develop and maintain project plans, timelines, and budgets
Track and report project progress and status
Participate in client meetings to review technical issues and gather feedback
Identify opportunities to improve service delivery and expand client relationships
Manage escalations and coordinate with internal teams to resolve client issues
Maintain current knowledge of industry trends, technologies, and best practices
Identify trends, knowledge gaps, and process gaps to proactively minimize escalations

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
1–3 years of experience in technical account management, customer success, or technical support, particularly in a client-facing position
Strong technical background and understanding of hardware, software development, architecture, infrastructure, and networking
Proficiency in CRM software and other industry-related IT tools
Excellent communication, presentation, and interpersonal skills
Ability to prioritize and manage multiple tasks efficiently
Ability to balance reactive inbound account issues with proactive issue prevention
Strong project management skills, with ability to manage multiple tasks, reporting, and projects simultaneously
Criminal records check upon hire
Canadian citizenship (including dual citizenship) or eligibility to work in Canada
Willingness to comply with Solink’s security policies and standards

Benefits

Comp & perks

Meaningful equity for every full-time, permanent employee
Fully paid health and dental benefits with no waiting period
$500 health spending account
Monthly reimbursement for fitness, wellness, or mental health programs
Flexible working arrangements where the role allows
Advancement based on contribution, initiative, and performance
Social connection activities including So-learns, Solink-o, and So-lunches