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Senior Consultant – Service Transition & Delivery
Solirius Consulting. Lead the definition and execution of end-to-end Service Transition strategies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Service Transition strategies and managing multi-supplier dependencies within public sector digital transformation projects. Proficient in operational readiness, stakeholder management, and embedding compliance safeguards into service delivery.
Highest-signal resume keywords
IT Service Transition ManagementMulti-Supplier Dependency ManagementOperational Readiness GovernancePublic Sector Digital TransformationIT Service Management Tooling
ATS Keywords
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Hard Skills
Service DesignOperational Level AgreementsEvent MonitoringEnterprise ArchitecturesData Privacy SafeguardsInteroperability AssessmentOperational MetricsProblem SolvingWorkshop FacilitationSupplier Relationship Management
Soft Skills
Senior Stakeholder ManagementCoachingClient-Facing ConsultingAmbiguity ManagementCommercial Awareness
Tools & Technologies
Jira SMServiceNowHaloAWSAzureAPIsESBs
Certifications & Qualifications
ITIL 4 Foundation Level CertificationAgilePMPrince2ScrumMaster Certification
Industry Keywords
UK Central GovernmentLocal AuthoritiesNHS/HealthDefencePolicingPublic Sector Governance
Tech Stack
Tools & technologiesAWSAzureITSMServiceNow
About the role
Key responsibilities & impact- Lead the definition and execution of end-to-end Service Transition strategies
- Establish, chair, and govern Operational Readiness Reviews, Gate assessments, and Service Acceptance Criteria
- Embed accessibility, security compliance, and data privacy safeguards into operational readiness gates
- Manage early-life support and hypercare windows for critical services
- Undertake Service Designs, operational level agreements, and underpinning contracts to manage supplier relationships
- Align multi-supplier delivery teams across systems integrators, SME suppliers, and in-house digital teams
- Lead service design workshops to ensure interoperability between service desks, managed service providers, and shared service platforms
- Assess architectures and translate them into practical support arrangements
- Ensure operational metrics, event monitoring, logging, audit trails, and alerting meet required baselines
- Coordinate business operational readiness, including operational training, run guides, and playbooks
- Advise senior client leadership by translating operational risk into policy and business impact
- Support proposal development, bid writing, and statements of work for procurement frameworks
- Coach junior consultants
- Contribute to the Service Transition and Delivery methodology
Requirements
What you’ll need- 5+ years within IT Service Transition (or Delivery with a strong service management exposure)
- At least 2–3 years in client-facing consulting or large-scale public sector digital transformation programmes
- Proven ability to manage multi-supplier dependencies and enforce operational acceptance criteria across external contractors and internal delivery teams
- Demonstrable track record delivering within UK Central Government, Local Authorities, NHS/Health, Defence, or Policing contexts
- Experience and grasp of public sector governance
- Commercial awareness
- Structured problem solving
- Senior stakeholder management
- Workshop facilitation
- Ability to operate effectively within ambiguous client environments
- Broad conceptual literacy across enterprise architectures, including AWS, Azure, integration layers, APIs, and ESBs
- IT service management tooling experience, such as Jira SM, ServiceNow, or Halo
- Eligible for an Internal Background Check (DBS) / Security Clearance
- ITSM certifications such as ITIL 4 Foundation level Certification desirable
- Project Management certifications such as AgilePM, Prince2, or ScrumMaster certification desirable
Benefits
Comp & perks- Competitive Salary
- Bonus Scheme
- Private Healthcare Insurance
- 25 Days Annual Leave + Bank Holidays
- Up to 10 days allocated for development training per year
- Enhanced Parental Leave
- Paid Fertility Leave (5 Days)
- Contributory Pension
- EAP with Help@Hand
- Gym Membership Benefits
- Flexible Benefits Allowance
- Cycle to Work and Electric Vehicle schemes
- Flexible Working
- Annual Away Days/Company Socials
- Gender diversity group
- Mental health and wellbeing support
- Reasonable adjustments to support the application process