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Commercial Refrigeration Technical Support Engineer
Solstice Advanced Materials. Directly answer technical service inquiries and maintain the SFDC database .
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Directly answer technical service inquiries and maintain the SFDC database
- Support marketing and sales teams using technical expertise in face-to-face customer contact scenarios
- Present Solstice refrigerant solutions to industry groups and share expertise internally
- Support refrigerant retrofits to Solstice low-GWP offerings and instruct field personnel on proper procedures
- Stay abreast of regulations and guide the industry on refrigerant choice
- Contribute to technical manuals, data sheets, and publications pertaining to Solstice refrigerant and service offerings
- Assist HVAC/R OEMs, end users, contractors, and sales personnel in promoting and qualifying Solstice HVAC/R refrigerant options and related products and services
- Assist on customer sales calls, technical field trials, technical questions, R&D feedback, prototyping, and field trials of new products
- Support all HVACR segments with a focus on retail food refrigeration
Requirements
What you’ll need- Minimum of 10 years of experience in commercial and industrial refrigeration
- Ability to travel domestically and internationally
- Ability to visit commercial and industrial sites
- Understanding of refrigerant properties and a firm grasp of the refrigeration cycle
- Customer-facing experience, sales or project manager interaction
- Field work experience across multiple segments including commercial refrigeration
- Retail food refrigeration expertise including supermarket design, application and sales
- EPA certification
- Leadership or specialized skills such as holding a service manager position
- Technical background across refrigeration and air conditioning, including retrofit procedures, fluid systems, and air delivery systems
- Refrigeration system design experience including load calculations, equipment selection, line sizing, and refrigerant selection
Benefits
Comp & perks- Employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off for vacation, personal business, sick time, and parental leave
- 12 Paid Holidays