FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Export Customer Experience Specialist
Solstice Advanced Materials. Serve as the primary point of contact for customers regarding export inquiries, order status, and shipment updates.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer experience and logistics management, with a strong focus on export documentation compliance and international trade regulations. Proficient in data analysis and reporting, with a commitment to continuous improvement and effective communication across multicultural teams.
Highest-signal resume keywords
Customer Experience ManagementExport Documentation ComplianceERP and CRM ProficiencyData Analysis and ReportingStrong Analytical and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Export DocumentationInternational Trade RegulationsLogistics CoordinationKPI Tracking and AnalysisProcess Improvement
Soft Skills
Excellent Communication SkillsInterpersonal SkillsRelationship-Building SkillsInnovative MindsetSolution-Oriented Mindset
Tools & Technologies
SAPSalesforce
Industry Keywords
Customer SatisfactionOn-Time DeliveryOrder AccuracyMulticultural Team CollaborationContinuous Improvement Initiatives
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary point of contact for customers regarding export inquiries, order status, and shipment updates.
- Coordinate with logistics providers, customs brokers, warehouses, and internal teams to ensure timely and accurate shipments.
- Monitor export documentation requirements and ensure compliance with international trade regulations.
- Proactively communicate potential delays, risks, or service disruptions to customers and stakeholders.
- Investigate and resolve customer complaints, shipment discrepancies, and service issues.
- Collaborate with Supply Chain, Planning, Sales, and Transportation teams to improve customer experience and operational performance.
- Track and analyze KPIs related to customer satisfaction, on-time delivery, and order accuracy.
- Identify process improvement opportunities and support continuous improvement initiatives.
- Maintain accurate records and documentation within company systems.
Requirements
What you’ll need- 4+ years of proven experience in Customer Experience and Logistics.
- English proficient.
- Experience with export documentation requirements and ensuring compliance with international trade regulations.
- Proven experience working with ERP and CRM; SAP and Salesforce preferred.
- Ability to work with multicultural teams.
- Bachelor's degree is valued.
- Ability to work in a fast-paced and dynamic environment.
- Innovative and solution-oriented mindset.
- Excellent interpersonal and relationship-building skills.
- Continuous learning and self-development mindset.
- Strong analytical and problem-solving skills.
- Proficient in data analysis and reporting tools.
- Excellent communication skills.