Administrative Management Analyst – IT Solutions – IGA / M365

Solution SFT

. Provide operational support for identity and access management solutions.

Posted 11/10/2026full-timeRemote • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Identity and Access Management (IAM) solutions, particularly with Microsoft 365 and Entra ID, while effectively managing complex operational environments and mentoring teams. Proven ability to analyze and improve processes, ensuring optimal functionality and security across technology services.

Highest-signal resume keywords

M365 ExpertiseEntra ID KnowledgeSQL ExperienceProcess ImprovementTechnical Supervision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity And Access ManagementProcess DevelopmentEDiscoverySQLTechnical Decision-MakingOperational Risk IdentificationTechnology PlanningAutonomyAnalytical SkillsProblem-Solving

Soft Skills

Strong CommunicationCollaborationMentoringProfessional JudgmentAutonomy

Tools & Technologies

IGA ToolsMicrosoft 365Entra IDActive DirectoryITIL

Certifications & Qualifications

Bachelor's Degree In Information TechnologyMIFI Equivalency Assessment

Industry Keywords

Operational SupportComplex Organizational EnvironmentsPublic SectorParapublic SectorIT Service Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide operational support for identity and access management solutions.
Process requests received through the ticketing system.
Administer IGA tools, maintain their configurations, and ensure their proper operation.
Manage and process customer requests through tickets.
Support customers with IGA processes.
Integrate managed applications using M365 identities with Entra ID.
Establish a review process for applications already registered in Entra ID.
Develop new processes, workflows, and documentation, particularly for investigations conducted using eDiscovery.
Contribute to the integration of provincial projects, including DSN and VIM-VNA.
Support the Microsoft 365 environment shared by Santé Québec’s 30 establishments and more than 325,000 users.
Serve as a technical reference and make decisions in complex situations.
Coordinate or technically supervise teams or projects.
Mentor or support less experienced resources.

Requirements

What you’ll need

Hold an undergraduate university degree (bachelor’s degree) in information technology or another relevant field, or have relevant experience, certification, or a combination of qualifications considered equivalent to the academic requirements.
A MIFI equivalency assessment is required for any diploma obtained outside Québec.
Have TEN (10) years of relevant experience in information technology.
Have significant experience in complex or large-scale organizational environments.
Demonstrated experience managing critical situations or situations with significant operational impact.
Experience coordinating or technically supervising teams or projects.
Experience serving as a senior analyst or technical expert.
Very strong knowledge of M365.
Very strong knowledge of security and Entra ID.
Strong SQL experience required.
Experience contributing to the improvement of processes or technology architectures.
Demonstrated high degree of autonomy.
Strong analytical and synthesis skills.
Ability to analyze, solve problems, and prioritize requests.
Autonomy and professional judgment.
Ability to work independently with minimal supervision.
Assume a technical reference role in the relevant area of expertise.
Make technical decisions in complex situations.
Ability to work with multidisciplinary teams.
Strong communication and collaboration skills.
Mentor or support less experienced resources.
Ability to propose sustainable, structured solutions.
Broad understanding of technology services.
Ability to identify operational risks.
Ability to recommend improvements to processes or architectures.
Ability to contribute to technology planning.
Assets: experience with IGA; experience in security; experience with Active Directory and Entra ID; knowledge of IT service management best practices (e.g., ITIL); experience in the public or parapublic sector.