Senior Analyst – Identity and Access Management, M365 / Entra ID

Solution SFT

. Support clients with identity and access management processes .

Posted 11/8/2026contractQuébec City • CanadaSenior💰 CA$85 - CA$95 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in identity and access management processes, with a strong focus on integrating applications in Entra ID and M365 identity. Proven ability to manage critical situations, improve technology architectures, and develop comprehensive workflows and documentation.

Highest-signal resume keywords

Identity And Access Management (IAM)Entra ID IntegrationM365 KnowledgeProcess ImprovementTeam Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLEDiscovery ProceduresWorkflow DevelopmentTechnical SupervisionOperational Risk Identification

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsTeam CollaborationSelf-Motivation

Tools & Technologies

M365Entra IDTicketing SystemsActive Directory

Industry Keywords

IT Service ManagementITILPublic SectorParapublic Sector

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support clients with identity and access management processes
Handle and process client requests submitted through tickets
Develop new processes, including workflows and documentation, particularly for investigations conducted using eDiscovery
Establish a review process for applications already registered in Entra ID
Integrate managed applications with M365 identity in Entra ID
Identify operational risks and recommend improvements to processes and architectures
Contribute to technology planning and coordinate or oversee the technical work of teams or projects
Take ownership of critical situations or incidents with significant operational impact

Requirements

What you’ll need

Bachelor’s degree in information technology, business administration, management, or a related field
10+ years of relevant IT experience
Experience as a senior analyst and technical subject-matter expert in the field
Significant experience in complex or large-scale environments
Demonstrated experience managing critical situations or incidents with significant operational impact
Experience coordinating or technically supervising teams or projects
Experience improving processes or technology architectures, identifying operational risks, and contributing to technology planning
Experience supporting clients with IAM processes and handling requests through ticketing systems
Experience developing processes, including workflows, documentation, and eDiscovery procedures
Experience reviewing and integrating applications in Entra ID (M365 identity)
Very strong knowledge of M365
Very strong knowledge of security and Entra ID
Solid experience with SQL
Broad understanding of technology services
Advanced proficiency in French, both spoken and written
Highly self-motivated, requiring minimal supervision
Strong analytical and synthesis skills
Ability to solve problems and prioritize requests
Sound professional judgment
Strong communication skills
Team-oriented and collaborative mindset
Assets: experience in IAM and security; experience with Active Directory and Entra ID; knowledge of IT service management best practices (e.g., ITIL); experience in the public or parapublic sector