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Customer Service – Technical Support Specialist
Solutionreach, Inc.. Respond to inbound client calls, chats, and cases regarding client-specific products while troubleshooting software .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting software issues and providing exceptional client support, particularly in the medical technology sector. Proficient in training healthcare professionals on software solutions and ensuring effective utilization of technology to meet practice needs.
Highest-signal resume keywords
Client SupportSoftware TroubleshootingWindows Workstation and Server EnvironmentsSaaS Industry ExperienceMedical Software Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software TroubleshootingDatabase ManagementCommand Prompt KnowledgeSoftware InstallationDocumentation SkillsTesting SkillsTraining SkillsTechnical SupportCase ManagementEMR/EHR Software Knowledge
Soft Skills
Strong Communication SkillsCreative Problem SolvingClient EducationEmpathyTime Management
Tools & Technologies
Solutionreach SoftwareWindows Operating SystemMedical Practice Management SoftwareKnowledgebase SystemsSynchronization Software
Industry Keywords
SaaSMedical TechnologyHealthcareClient Relationship ManagementTechnical Consulting
About the role
Key responsibilities & impact- Respond to inbound client calls, chats, and cases regarding client-specific products while troubleshooting software
- Resolve cases with emphasis on first-contact resolution
- Develop product knowledge, architecture, and solutions understanding
- Support clients in personalizing the service to their practice needs
- Troubleshoot synchronization software functioning issues
- Manage cases and ensure timely resolution of client concerns
- Provide expert advice on using Solutionreach software to support clients' businesses
- Solve software issues using creative solutions and communicate resolution steps to clients
- Empower and educate clients on self-help options and knowledgebase usage
- Communicate with clients via phone, email, and chat
- Train medical and healthcare professionals, staff, and administrators on the technology
- Provide exceptional support for new clients and ongoing support and training to current clients
Requirements
What you’ll need- At least 2+ years experience in the field of technology with additional customer service experience
- Proficient and experienced in Windows workstation and server environments
- Familiar with one or more database types
- Able to troubleshoot, test, report, document, install, and train on software
- Strong written and verbal communication skills
- Tech savvy with an understanding of how medical practice needs can be better supported through technology
- Prior experience in the SaaS industry preferred
- Prior consultant experience in assisting customers to utilize software effectively preferred
- Knowledge of OS workstations and server environments preferred
- Command prompt and terminal command knowledge preferred
- Other related medical software and/or technology experience preferred
- Medical office experience working with PM/EMR/EHR software on a day-to-day basis preferred
- Prior case/account management preferred
Benefits
Comp & perks- Equal opportunity employer
- E-Verify participant