IT Delivery Lead

SOLV4EX Group of Companies

. Review, categorize, prioritize, and route incoming IT tickets and requests .

Posted 11/9/2026full-timeCalgary • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating technical delivery, gathering and translating requirements into actionable tasks, and managing IT operations effectively. Proficient in maintaining project registers and ensuring accountability through completion while communicating clearly with diverse stakeholders.

Highest-signal resume keywords

Technical Delivery CoordinationRequirements GatheringBusiness Systems ConfigurationProject Tracking and ManagementUser Acceptance Testing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Requirements DocumentationBusiness Systems TestingQuality AssuranceProcess ImprovementIT Operations ManagementScriptingAutomationIntegration WorkNetSuiteTicketing Platforms

Soft Skills

Organizational SkillsClear CommunicationStakeholder EngagementProblem-SolvingIndependent Work

Tools & Technologies

Task-Tracking PlatformsProject RegistersDocumentation ToolsSOPs

Industry Keywords

IT OperationsTechnical SupportSoftware ProjectsDistributed OrganizationsMulti-Site Coordination

About the role

Key responsibilities & impact

Review, categorize, prioritize, and route incoming IT tickets and requests
Chase missing information so work can start without rework or guesswork
Ensure IT team members complete tickets fully
Meet stakeholders to uncover underlying business needs
Translate requirements into requirements documents, developer-ready specifications, testable acceptance criteria, and defined business systems or operations tasks
Run stakeholder sessions for larger requests and record decisions and agreed scope
Recommend priorities based on urgency, dependencies, risk, team capacity, and commitments
Coordinate development, business systems, integration, configuration, and IT operations work from intake through testing, deployment, documentation, and closure
Maintain checkpoints, identify blockers and drift, establish next actions and dates, and follow up on commitments
Define completion criteria and coordinate or perform user acceptance testing
Return incomplete work with actionable feedback and follow it through to an acceptable result
Contribute hands-on to business systems, testing, documentation, SOPs, IT operations, or development work
Help maintain corporate websites and the servers they run on, keeping them updated and backed up alongside site and server administrators
Maintain current system documentation, procedures, and SOPs
Own the accuracy of the IT project register and produce department status from it
Audit team records and correct, combine, or close stale and duplicate work
Assign and sequence work across the team and coordinate dependencies and handoffs
Introduce practical working methods such as task tracking, status standards, checklists, and SOPs
Escalate material risks, recurring patterns, and decisions needing leadership attention to the Director of IT
Meet weekly with the Director of IT to review workload, risks, decisions, and changing priorities

Requirements

What you’ll need

5+ years of experience coordinating technical delivery, including scoping work, sequencing it across people, and driving it to completion against deadlines
Demonstrated ability to gather requirements from business stakeholders, developers, administrators, and technical staff, and convert them into actionable work
Experience delivering business systems or software projects, including testing, acceptance, and controlled release
Practical experience configuring or administering a business system, with the judgement to make and document controlled changes
Demonstrated ability to hold work accountable through completion, identify drift early, and drive resolution without relying on formal management authority
Ability to work independently with limited day-to-day direction and provide clear status before being asked
Strong organizational skills and experience maintaining a reliable tracker, board, or project register spanning multiple functions and concurrent priorities
Clear, direct, and professional communication with technical and non-technical audiences
A college or university diploma in information technology, business, or a related field, or equivalent practical experience
Candidates must be located in Calgary, Alberta, and able to attend in person when required
NetSuite experience is an asset
Experience with ticketing or task-tracking platforms is an asset
Experience in IT operations or technical support is an asset
Experience gathering requirements for software implementations or enhancements is an asset
Experience in quality assurance, audit, process improvement, or a related discipline is an asset
Previous team-lead, delivery-lead, or informal coordination experience is an asset
Experience working in a distributed or multi-site organization is an asset
Interest or experience in development, scripting, automation, or integration work is an asset

Benefits

Comp & perks

Relevant job training and opportunities for career development
Health and Dental Benefits
Monthly exercise reimbursement program
Remote work arrangement