Senior Desktop Support / Helpdesk Engineer

Solvd, Inc.

. Own the everyday technology experience for Solvd employees from onboarding through offboarding .

Posted 11/5/2026full-timeRemote • Argentina, Poland, Brazil, ColombiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in macOS and Windows device administration, including MDM migration and security compliance. Proficient in managing Microsoft 365 services and automating workflows while supporting a remote workforce.

Highest-signal resume keywords

Expert-Level macOS SupportMicrosoft 365 AdministrationMDM Platform AdministrationScripting in Bash/zshSSO and SCIM Provisioning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MacOS AdministrationWindows AdministrationMDM MigrationMicrosoft 365 ServicesScripting in BashScripting in PythonScripting in PowerShellSSO ImplementationSCIM ProvisioningSecurity Compliance

Soft Skills

Clear CommunicationProcess ImprovementMentoringTechnical Explanation

Tools & Technologies

Jamf ProMicrosoft IntuneApple Business ManagerJira Service ManagementFreshserviceZendeskCrowdStrikeSentinelOneMicrosoft Defender for Endpoint

Certifications & Qualifications

Apple CertificationsJamf CertificationsMicrosoft MS-102Microsoft MD-102

Industry Keywords

SaaSCloud-FirstISO 27001SOC 2CIS Benchmarks

Tech Stack

Tools & technologies

CloudITSMJamfMacOSPython

About the role

Key responsibilities & impact

Own the everyday technology experience for Solvd employees from onboarding through offboarding
Support and administer macOS devices and Windows machines, including provisioning, patching, OS upgrades, and break/fix
Evaluate and select the next MDM and lead migration from Microsoft Intune, including configuration profiles, re-enrollment, and employee communication
Run zero-touch deployment through Apple Business Manager and Automated Device Enrollment
Enforce and report on security baselines including FileVault, OS update policy, firewall, and endpoint protection
Own hardware lifecycle management across regions, including purchasing, inventory, shipping, repairs, device recovery, and secure disposal
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and licensing
Manage users, groups, and access in Microsoft Entra ID, including MFA, Conditional Access, and SSO
Build and maintain SSO and SCIM integrations for automated access provisioning and removal
Administer core SaaS tools and maintain an inventory of applications, owners, and licenses
Reduce unused licenses, shadow IT, and access drift
Act as senior escalation point for complex hardware, software, network, and access issues
Manage onboarding and offboarding end to end
Manage ticket queue across time zones and help meet service levels
Mentor junior support staff
Write knowledge base articles and self-service guides
Automate routine work with Bash/zsh, Python, PowerShell, and low-code workflow tools
Support security and compliance work through access reviews, audit evidence, and policy rollout
Analyze ticket trends and address root causes

Requirements

What you’ll need

5+ years in desktop support, helpdesk, or IT operations
At least 2 years at senior or escalation level
Expert-level macOS support, including configuration profiles, Apple Business Manager, and Automated Device Enrollment
Hands-on administration of a Mac MDM platform such as Jamf Pro, JumpCloud, Fleet, Kandji, or Intune
Strong Microsoft 365 and Entra ID administration, including MFA, Conditional Access, and licensing
Experience in a SaaS-heavy, cloud-first company
Experience with SSO using SAML/OIDC and SCIM provisioning
Scripting in Bash/zsh; Python or PowerShell is a plus
Experience supporting a remote, international workforce across multiple time zones, including hardware logistics
Clear written and spoken English
Ability to explain technical issues to non-technical colleagues
Habit of documenting and improving processes
Preferred: experience leading an MDM migration or platform evaluation
Preferred: Apple or Jamf certifications
Preferred: Microsoft MS-102 or MD-102 certifications
Preferred: experience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk
Preferred: familiarity with CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint
Preferred: exposure to ISO 27001, SOC 2, or CIS benchmarks

Benefits

Comp & perks

Equal opportunity employer
Continuous learning opportunities
Collaboration across continents and cultures
Inclusive environment
Opportunity to work on real-world AI-driven projects
Opportunity to champion responsible AI and grow with the company