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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in accounts receivable support and finance administration, with strong skills in data coordination, reporting, and customer service. Proficient in Microsoft Excel and capable of maintaining accurate records while adhering to company policies and data privacy requirements.
Highest-signal resume keywords
Accounts Receivable SupportMicrosoft Excel ProficiencyData CoordinationClear Communication in JapaneseCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryReport PreparationExcel TrackingPivot TablesLookup Formulas
Soft Skills
Attention to DetailTime ManagementOrganizational SkillsReliabilityCollaboration
Tools & Technologies
Microsoft 365SalesforceSAP S4HANAShared MailboxesCustomer Portals
Industry Keywords
Finance AdministrationOperational SupportData Privacy RequirementsCustomer QueriesEscalation Pathways
About the role
Key responsibilities & impact- Monitor shared email inboxes and work queues, identify new requests and route items to the correct team member
- Log, categorise and track customer or internal queries, ensuring records are complete and up to date
- Prepare and distribute routine daily, weekly and monthly reports using approved templates
- Update Excel trackers, reconcile information between reports and highlight missing, overdue or inconsistent items
- Download and organise remittance, payment and deduction information from approved sources or customer portals
- Support invoice and payment administration by checking basic information and escalating exceptions for review
- Follow up with internal teams for status updates and maintain records of outstanding actions
- Maintain document folders, standard work instructions, templates and supporting evidence
- Complete routine data entry and system updates accurately and within agreed timelines
- Follow company policies, standard processes, data privacy requirements and escalation pathways
- Provide back-up support to the Japan Accounts Receivable subject matter expert for defined activities
- Manage assigned workload independently, prioritising recurring deadlines, urgent requests and follow-up actions
- Provide general operational support to the Revenue Operations team and assist with ad hoc reporting or process-improvement activities
Requirements
What you’ll need- Three to five years of relevant experience in accounts receivable support, finance administration, customer service, office support, data coordination or a similar operational role
- Comfortable using Microsoft Excel for data entry, sorting, filtering, basic formulas and maintaining trackers
- Pivot tables and lookup formulas are advantageous
- Confident using Outlook and other Microsoft 365 applications
- Ability to learn new systems and follow step-by-step processes
- Strong attention to detail, with a focus on data accuracy and completeness
- Good organisation and time-management skills
- Clear written and verbal communication skills in Japanese
- English capability sufficient for internal systems, templates and regional team communication is advantageous
- Ability to work independently, organise priorities, meet recurring deadlines and follow through with limited supervision
- Reliable and collaborative, with judgement to resolve routine matters and escalate unclear or non-standard requests
- Customer- and service-oriented mindset
- Experience with shared mailboxes, reporting tools, customer portals and company systems such as Salesforce or SAP S4HANNA is highly advantageous
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Competitive pay and benefits
- Programs supporting physical and financial well-being
- Hybrid work arrangement (onsite and remote eligible)
- Up to 5% domestic/international travel opportunity