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Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Collaborate with Canadian customers and internal Solventum teams to support adoption, optimization, and customer success objectives
- Assess current-state clinician workflows and validate future-state workflows that improve provider efficiency and documentation quality
- Develop and execute customer adoption plans, success metrics, and optimization strategies
- Deliver customer training, workflow assessments, readiness sessions, and post-go-live optimization reviews
- Monitor utilization trends, identify adoption barriers, and recommend best practices to improve outcomes
- Act as a trusted advisor to clinicians, operational leaders, and IT stakeholders throughout the customer lifecycle
- Partner with Product Management and Development teams to bring forward customer feedback and enhancement opportunities
- Contribute to continuous improvement of adoption playbooks, training materials, customer success programs, and implementation methodologies
- Travel up to 25% within Canada
Requirements
What you’ll need- Bachelor's degree or higher from an accredited institution and three (3) years of experience supporting healthcare technology, clinical applications, customer success, implementation, training, or workflow optimization; OR Highschool/GED and seven (7) years of such experience
- Two (2) years of customer-facing experience in healthcare consulting, adoption, training, or implementation
- Experience with speech recognition, physician documentation, CAPD, CDI, or clinician productivity solutions
- Experience with Solventum solutions including Fluency Direct or other clinician workflow technologies
- Experience working with Epic, Oracle Health/Cerner, MEDITECH, Altera Health, or other clinical systems
- Experience supporting healthcare transformation, clinician engagement, user adoption, and change management initiatives
- Strong analytical, communication, facilitation, and stakeholder management skills
- Knowledge of Canadian healthcare operations and clinical documentation workflows
- Experience delivering presentations, training, and workflow workshops to clinical and operational stakeholders
- Ability to travel to customer sites across Canada as required
- Must be legally authorized to work in Canada without sponsorship
Benefits
Comp & perks- Comprehensive suite of benefits available to employees in Canada
- Additional compensation components (e.g., incentive programs) may be available
- Accommodation available on request for candidates with disabilities