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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Negative Pressure Wound Therapy devices while providing exceptional customer service and technical support. Proficient in managing work orders and utilizing call center systems to enhance customer satisfaction.
Highest-signal resume keywords
Negative Pressure Wound Therapy ExpertiseCustomer Service ExperienceOrder Entry ProficiencyMicrosoft Office ProficiencyProblem Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryNegative Pressure Wound TherapyCall Center SystemsCustomer SupportWork Order Management
Soft Skills
Effective CommunicationProblem SolvingAdaptabilityCustomer-Centric Approach
Tools & Technologies
Nice InContactAdvanced Routing System
Industry Keywords
Customer ServiceField ServiceTechnical ExpertisePatient Support
About the role
Key responsibilities & impact- Become a subject matter expert on Negative Pressure Wound Therapy devices
- Provide direct customer service and technical expertise to assist patients and clinicians with product troubleshooting
- Provide product information and other customer-centric solutions
- Manage customer/patient work orders through Field Service Representatives, UPS, or couriers, including deliveries and service calls
- Use an advanced routing system within the assigned territory
- Collaborate with internal departments to fulfill customer commitments and meet expectations
- Communicate with internal and external customers via email, phone, and text messaging
Requirements
What you’ll need- High School Diploma/GED
- Five (5) years of experience in customer service
- One (1) year of experience with order entry and industry standard call center systems, such as Nice InContact
- Proficient use of Microsoft Office products
- Must be willing to travel to attend scheduled business training and corporate functions when required
- Strong desire to provide top level customer support
- Demonstrated problem solving skills
- Ability to communicate effectively both verbally and in writing
- Adherence to work schedule commitments
- Ability to work with minimal supervision
- Ability to support schedule adjustments related to call volumes and staffing changes
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Competitive pay and benefits
- Programs supporting physical and financial well-being
- Scheduled days off: Tuesday and Wednesday
- Hybrid/remote work arrangement in Heredia, Belén
- Business training and corporate functions
- Equal opportunity employment