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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing L3 operational support for Microsoft Teams and conferencing services, with a strong focus on troubleshooting audio, video, and connectivity issues. Proficient in using telemetry and call quality metrics to enhance user experience and implement process improvements.
Highest-signal resume keywords
Microsoft Teams Conferencing SupportAudio/Video TroubleshootingRoot Cause AnalysisPowerShell AutomationIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft TeamsConferencing ServicesTelemetry AnalysisCall Quality DashboardMeeting Quality TroubleshootingProvisioning Teams RoomsConfiguration ManagementMonitoring and MaintenanceRunbook CreationKnowledge Documentation
Soft Skills
Customer SupportIncident OwnershipCross-Team CollaborationContinuous Improvement
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Enterprise Meeting ServicesCollaboration Technology OperationsL2/L3 SupportEscalation ManagementConferencing Device Coordination
About the role
Key responsibilities & impact- Provide L3 operational support for Microsoft Teams meetings, Outlook and Teams calendar integration, Teams Rooms, and enterprise conferencing services
- Troubleshoot complex meeting failures and user experience issues across audio, video, connectivity, room systems, and conferencing devices
- Use telemetry and call quality metrics to identify root causes
- Support Teams Rooms and conferencing hardware through provisioning, configuration, monitoring, maintenance, and vendor repair or replacement coordination
- Own L2/L3 escalations and incidents end to end
- Partner with Facilities, Network, Endpoint, Device, and vendor teams to investigate, resolve, document, and prevent recurring issues
- Identify recurring issues, high-volume ticket drivers, and manual processes
- Implement configuration, automation, runbook, and process improvements to reduce support demand and increase self-service
Requirements
What you’ll need- Bachelor’s Degree or higher
- 5+ years of experience in Microsoft Teams conferencing, enterprise meeting services, or collaboration technology operations
- 5+ years of experience supporting Microsoft Teams meetings and conferencing services in an enterprise production environment
- 5+ years of experience troubleshooting audio, video, connectivity, meeting quality, and user experience issues
- Experience supporting Outlook and Teams calendar integration, Teams Rooms, and enterprise conferencing devices
- Experience working within L2/L3 incident, escalation, and production support environments, including root cause analysis and preventative actions
- Hands-on experience analyzing Microsoft Teams meeting quality using telemetry, Call Quality Dashboard, call analytics, or similar diagnostic capabilities
- Experience provisioning, configuring, monitoring, and maintaining Microsoft Teams Rooms and conferencing hardware
- Experience coordinating with conferencing device vendors for escalations, repairs, replacements, and lifecycle support
- Experience using PowerShell or other automation capabilities
- Experience creating and improving runbooks, operational procedures, and knowledge documentation
- Strong customer support, troubleshooting, incident ownership, cross-team collaboration, and continuous improvement skills
Benefits
Comp & perks- Solventum offers many programs to help you live your best life – both physically and financially
- Competitive pay and benefits