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About the role
Key responsibilities & impact- Manage collections for up to 300 customer accounts monthly, including outbound calls and documentation of interactions
- Investigate and resolve invoice discrepancies, short payments, and tax issues to ensure accurate account reconciliation
- Review customer contracts and coordinate with billing teams to maintain up-to-date and accurate customer information
- Evaluate creditworthiness and recommend credit limits and risk mitigation strategies
- Participate in internal meetings and customer calls to resolve account issues and strengthen relationships
- Comply with corporate policies, procedures, and security standards while performing assigned duties
Requirements
What you’ll need- Bachelor’s Degree or higher AND two years experience in customer service in a private, public, government or military environment OR High School Diploma/GED AND six years experience in customer service in a private, public, government or military environment
- Experience in B2B collections
- Knowledge of account reconciliations
- Proficiency in Microsoft Excel and Word, including pivot tables, reporting, templates and data merging
- Ability to collaborate cross-functionally with finance, sales, and customer service teams
- Ability to work independently and manage multiple priorities
- Strong customer service and relationship-management skills
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to communicate effectively with customers and internal stakeholders at multiple levels
- Ability to conduct difficult conversations and negotiations while balancing customer relationships with company credit policies
- Strong analytical, research, reconciliation, and problem-solving skills
- Highly organized and detail-oriented
- Ability to work effectively in multiple computer systems simultaneously
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
- Company-paid travel arrangements and related expenses for required on-site onboarding
- Relocation assistance may be authorized