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Solventum

CRM Analyst

Solventum

. Manage day-to-day CRM administrative activities .

Posted 10/28/2026full-timeShanghai • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce administration, data integrity management, and CRM user support, with a strong focus on developing reports and dashboards to enhance business processes. Proven ability to communicate effectively and train users while collaborating with IT on system improvements.

Highest-signal resume keywords
Salesforce AdministrationCRM Data Integrity ManagementReport and Dashboard DevelopmentUser Training and SupportHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRM ManagementSalesforce User SupportData CleansingSalesforce ReportingSystem TestingCross-Platform IntegrationProcess OptimizationData Quality MonitoringSalesforce Process DesignUsage Metrics Development
Soft Skills
Communication SkillsPresentation SkillsCollaborationTroubleshootingTraining
Tools & Technologies
Salesforce
Industry Keywords
HealthcareMedical DevicePharmaceuticalLife SciencesBusiness Administration

About the role

Key responsibilities & impact
  • Manage day-to-day CRM administrative activities
  • Provide Salesforce user, data, security, and administration support
  • Troubleshoot, train, and assist CRM users
  • Prepare CRM data for loading into Salesforce
  • Maintain CRM data integrity and quality through regular monitoring
  • Support account-data cleansing and changes before downstream processing
  • Develop reports and dashboards to identify and maintain data quality
  • Develop Salesforce reports and dashboards based on business requirements
  • Support business reviews using Salesforce data
  • Develop usage metrics to monitor Salesforce activities and adoption
  • Collect enhancement ideas and business requirements from users
  • Collaborate with IT on CRM improvement projects
  • Research technology improvements for the CRM platform
  • Design, build, test, review, and refine Salesforce processes and functionality
  • Support cross-platform integration activities related to Salesforce
  • Support system testing for Salesforce updates and new application launches
  • Activate and support new CRM release features
  • Communicate system changes and provide user training
  • Develop or maintain CRM job aids, playbooks, and training materials
  • Work with divisions to understand business processes and requirements
  • Help divisions optimize processes through Salesforce
  • Support lead-to-opportunity conversion and dashboard use to track opportunity progression and pipeline
  • Drive effective Salesforce usage and adoption across business teams

Requirements

What you’ll need
  • Bachelor's Degree in Business Administration, or related fields
  • Minimum 3 years of experience
  • Experience in CRM
  • Good English communication and presentation skills
  • Healthcare, Medical Device, Pharmaceutical, or Life Sciences industry experience
  • Work location: Shanghai
  • Hybrid Eligible

Benefits

Comp & perks
  • Solventum offers programs to support physical and financial well-being
  • Competitive pay and benefits benchmarked against comparable companies