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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, including account handling, issue resolution, and operational efficiency. Proficient in utilizing CRM tools and providing analytical support to enhance customer satisfaction and service delivery.
Highest-signal resume keywords
Customer Service ManagementAccount ManagementCRM ToolsCustomer Issue ResolutionOrder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ProceduresService AnalyticsOrder EntryProduct KnowledgeBasic ReportingOrder ConsolidationBilling InvestigationsPromotional OpportunitiesTechnical/Vocational DegreeCustomer Portals
Soft Skills
CommunicationCollaborationProblem SolvingTrainingCustomer Engagement
Tools & Technologies
CRM ToolsSocial MediaCorporate SystemsCustomer Portals
Industry Keywords
Customer Service TheoriesBusiness TransformationOperational EfficiencyQuality StandardsMarket Knowledge
About the role
Key responsibilities & impact- Follow defined customer service procedures under general guidance
- Handle account management, upselling, customer issue resolution, customer inquiry support, and customer service analytics
- Provide guidance and/or training to co-workers and support change initiatives
- Handle inbound calls, service complaints, product inquiries, order entry, and customer account servicing
- Coordinate with departments and supply teams to research and resolve issues
- Monitor service progress and identify improvements in communication and operational efficiency
- Create basic reports and provide moderate analysis
- Handle product returns/exchanges, pricing issues, promotions, and product availability inquiries
- Recommend alternative solutions to meet customer and account needs
- Provide product application recommendations, promotional opportunities, order enhancement, and related sales support
- Perform order management, including shipping routings, order consolidations, import/export, expedites, and billing investigations
- Review purchase order requirements and follow up on non-compliant orders
- Participate in customer meetings to improve satisfaction, communication, and efficiency
- Serve as a subject matter expert for assigned business transformation efforts
- Collaborate with external customers and internal partners across distribution, lab, quality, transportation, sales, and marketing
- Participate in corporate programs and comply with professional, quality, and corporate standards
Requirements
What you’ll need- Bachelor level university/college degree generally required, or a 2–3 years technical/vocational/trade school degree may be considered equivalent
- Minimum of 3 years relevant working experience
- Basic knowledge of customer service theories and practices within one discipline
- Knowledge of assigned products, processes, markets, Solventum structure, organization, and business
- Knowledge of customer portals, social media, social communities, CRM tools, and relevant computer programs and corporate systems
- Ability to communicate in written English
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Solventum offers programs supporting physical and financial well-being
- Competitive pay and benefits
- Up to 5% international travel