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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and order management, with proficiency in SAP and strong analytical skills to support process improvements. Effectively communicates and coordinates across departments to resolve issues and enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceOrder ManagementSAP ProficiencyAnalytical SkillsCross-Functional Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryStatus TrackingDelivery Follow-UpData AnalysisProcess Improvement
Soft Skills
Communication SkillsProblem-Solving SkillsDetail-OrientedProactive AttitudeCoordination Skills
Tools & Technologies
SAPMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Supply Chain CoordinationSales OperationsCustomer InquiriesOrder Management SystemUpselling Opportunities
About the role
Key responsibilities & impact- Handle customer and distributor inquiries and provide timely, professional support
- Manage distributor orders, including order entry, validation, status tracking, delivery follow-up, and exception handling
- Coordinate with Supply Chain, Planning, Logistics, Warehouse, Sales, Finance, and other teams to resolve order-related issues
- Monitor order status and proactively communicate supply constraints, delivery delays, pricing discrepancies, and order blocks
- Support customer issue resolution and ensure cases are properly followed up and closed
- Maintain effective cross-functional business communication and coordinate internal resources based on customer needs
- Maintain accurate customer and order information in SAP and other company systems
- Analyze customer service and order data and support process improvement activities
- Identify potential upselling opportunities and share relevant information with the commercial team
Requirements
What you’ll need- At least three years of relevant experience in customer service, order management, sales operations, supply chain coordination, or a related area
- Basic English communication skills, both written and verbal
- Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
- Experience using SAP or a similar order-management system
- Good communication, coordination, analytical, and problem-solving skills
- Ability to manage multiple tasks and communicate effectively across departments
- Optimistic, proactive, responsible, and detail-oriented, with a positive and professional working attitude
- Bachelor’s degree or above is preferred
Benefits
Comp & perks- Programs supporting employees’ physical and financial well-being
- Compensation and benefits benchmarked against companies of comparable size and scope
- Hybrid working arrangement combining office-based work in Shanghai with remote work from home