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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on accuracy and efficiency in processing orders and inquiries. Proficient in collaborating with cross-functional teams and maintaining high levels of customer satisfaction in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceOrder ProcessingERP Systems (SAP, Oracle)CRM Systems (Salesforce.com)Multichannel Customer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer SupportInternal SalesContact Center ExperienceMultichannel Customer Service
Soft Skills
EmpathyGoal-Oriented CommunicationFriendlinessListening SkillsCustomer Orientation
Tools & Technologies
ERP SystemsCRM SystemsOnline Ordering Portal
Certifications & Qualifications
Bachelor’s DegreeHigh School Diploma
Industry Keywords
Healthcare IndustryCustomer SatisfactionAdministrative ActivitiesCross-Functional WorkflowsInternational Team
Tech Stack
Tools & technologiesERPOracleSFDC
About the role
Key responsibilities & impact- Support the NPWT business in the UK and Ireland as part of the front-line customer service team
- Provide professional customer support to healthcare-industry customers by phone, email, and an online ordering portal
- Process orders and inquiries punctually and accurately while considering customer requirements and internal delivery deadlines
- Track and control delivery dates and clarify outstanding deliveries
- Record, escalate, and resolve complaints efficiently and effectively
- Collaborate closely with operations, logistics, sales, and finance to maximize customer service
- Relieve the sales department of administrative activities
- Provide customers with comprehensive information about the product portfolio, promotional activities, and service offerings
- Maintain customer orientation within the department, organization, and externally
- Continuously improve daily processes and cross-functional workflows
- Take on internal Super User or Specialist tasks when ready
- Report to the NPWT Customer Service Team Lead UK & Ireland, under the NPWT CS Manager EMEA
Requirements
What you’ll need- Bachelor’s Degree or High School Diploma with relevant experience
- Commercial apprenticeship or relevant professional experience in customer service, at least 3 years
- Exposure to multichannel customer service
- Professional experience in internal sales, inside sales, or a contact center is advantageous
- Structured, reliable, careful, and accurate way of working
- High level of service and customer orientation
- Goal-oriented communication style
- Enjoyment of direct customer contact
- Personal responsibility for customer satisfaction
- Ability to support and enjoy changing and fast-paced environments
- Empathy and ability to listen
- Friendliness and competent telephone presence
- Good verbal and written language skills
- Experience with ERP systems such as SAP or Oracle is ideally desired
- Experience with CRM systems such as Salesforce.com is ideally desired
- Enjoyment of working in an international team
- Must be legally authorized to work in the country of employment without employment visa sponsorship
Benefits
Comp & perks- Solventum offers programs to support employees’ physical and financial well-being
- Competitive pay and benefits benchmarked against comparable companies
- Ireland & UK bank holidays worked on a rotational basis