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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data governance, master data setup, and operational processes, with proficiency in SAP S4 HANA and MD365. Capable of improving data quality and facilitating effective communication across teams.
Highest-signal resume keywords
Data Governance ExpertiseMaster Data SetupSAP S4 HANAMD365Advanced English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data CollectionMaster Data ToolsOperational Transactional ProcessesData Quality ImprovementService-Level Agreement Management
Soft Skills
Detail OrientedCollaborative Team PlayerAnalyticalProactiveExcellent Communication
Tools & Technologies
SAPSalesforceLegacy SystemsTicketing SystemsOracle
Industry Keywords
Shared Service CentersCustomer ServiceChange ManagementProcess FlowsTraining Materials
Tech Stack
Tools & technologiesOracleServiceNow
About the role
Key responsibilities & impact- Develop expertise in data governance and processes
- Develop expertise in master data setup, including PIR, Product Costing components, legacy systems, ServiceNow, SAP, S4 HANA, and MD365
- Monitor work queues for new requests, including tickets, material creation/extensions, cleansing, and replacements
- Complete assigned tasks within SLA targets
- Coordinate queue and issue resolution while meeting service-level agreements
- Facilitate data collection processes and outputs for SAP S4 HANA and MD365
- Follow up with the business on missing fields or incorrect data
- Maintain business group workflow and routing configuration information
- Provide reports enabling end-to-end process visibility
- Identify opportunities to improve data quality and reduce cycle time
- Coordinate follow-ups on data collection delays, legacy process delays, product costing failures, and master data questions or issues
- Create training materials, process flows, and procedures
- Serve as a point of contact for material requests, including new material setup, extensions, reactivation, and product hierarchy
- Escalate issues as needed
Requirements
What you’ll need- High School Diploma and 3+ years of experience in shared service centers, customer service or master data; OR Bachelor's Degree or higher and 2+ years of experience in shared service centers, customer service or master data
- Advanced English proficiency
- Experience using data collection and master data tools, including SAP, Salesforce, Legacy Systems, S4 HANA, MD365, and ticketing systems
- Knowledge of Oracle and Salesforce
- Detailed oriented and enjoys working with operational transactional processes
- Collaborative team player, analytical and proactive
- Excellent communication
- Ability to learn quickly
- Change management skills
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
- Must travel to Belen, Heredia at least 2 days per month
Benefits
Comp & perks- Solventum offers programs supporting physical and financial well-being
- Competitive pay and benefits
- Hybrid work arrangement with some remote work
