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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and order management within the healthcare sector, ensuring accurate documentation and effective communication with patients and hospital staff. Proficient in the safe handling and maintenance of medical device equipment while adhering to safety and corporate policies.
Highest-signal resume keywords
Customer ServiceOrder ManagementMedical Device Equipment MaintenanceEffective CommunicationInventory Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementMedical Device Equipment MaintenanceInventory TrackingDocument ManagementQuality Testing
Soft Skills
Effective CommunicationTime ManagementPrioritization
Tools & Technologies
Microsoft OfficeIOS Applications
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
HealthcareCustomer ServiceMedical EquipmentSafety PoliciesService-Related Experience
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Serve healthcare clients through delivery, pickup, maintenance, and transportation of medical device equipment
- Provide customer service and customer-centric solutions to patients and hospital staff
- Execute accurate order management and maintain electronic documentation and records
- Evaluate service and product inquiries, provide prompt responses and follow-up, and escalate feedback when appropriate
- Research missing or misplaced medical equipment
- Safely operate a company vehicle for equipment delivery, retrieval, and onsite customer service
- Clean, disinfect, quality-test, validate, and perform routine maintenance on medical device equipment
- Prepare disposables and documentation for delivery
- Organize and complete assigned work tasks within customer service timeframes
- Track inventory of assets, parts, disposables, and supplies
- Coordinate product delivery and retrieval with customers
- Pick, pack, ship, and receive inbound and outbound shipments using third-party partners
- Load and unload medical equipment from company vehicles
- Follow work, safety, corporate, and departmental policies and maintain a clean, orderly, and safe work environment
Requirements
What you’ll need- High School Diploma/GED or higher
- Minimum of 1 year of work experience in a customer facing or service-related field
- Current, valid Driver’s License
- Ability to work non-traditional work schedules, including extended hours, evenings, weekends, and on-call duties
- Ability to meet physical requirements through fitness testing as required in the Job Safety Analysis (JSA)
- Experience with Microsoft Office & iOS applications
- Effective verbal and written communication skills
- Time management and prioritization skills
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
- May be required to possess licenses, vaccinations, and/or other credentials or qualifications required by healthcare or third-party facilities
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
- Company-provided vehicle
- Relocation is not authorized