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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and relationship management within the healthcare sector, with a strong focus on medical device equipment handling, order management, and compliance with safety protocols.
Highest-signal resume keywords
Customer Relationship ManagementMedical Device Equipment MaintenanceOrder ManagementEffective Communication SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Device Equipment HandlingOrder ManagementInventory ManagementQuality TestingDocumentation ManagementFitness TestingShipping and ReceivingCleaning and Disinfecting EquipmentDrivingProcess Training
Soft Skills
Customer-Centric SolutionsEffective Verbal CommunicationWritten CommunicationPrioritization Skills
Tools & Technologies
Microsoft OfficeIOS ApplicationsCompany-Issued Computers
Certifications & Qualifications
High School Diploma/GEDValid Driver’s License
Industry Keywords
HealthcareField ServiceSafety InstructionsCustomer ServiceService-Related Field
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Serve healthcare clients through delivery, pickup, maintenance, and transportation of medical device equipment
- Build, cultivate, and maintain customer relationships
- Support patients and hospital staff with customer-centric solutions
- Execute order management and maintain accurate documentation and records using company-issued computers and electronic equipment
- Evaluate service and product inquiries, provide prompt responses, and follow up appropriately
- Research missing or misplaced medical equipment
- Safely operate a company vehicle for equipment delivery, retrieval, and onsite customer service
- Clean, disinfect, quality-test, validate, and perform routine maintenance on medical device equipment
- Organize assigned work to meet customer service timeframes
- Pick, pack, ship, and receive inbound and outbound shipments; load and unload medical equipment
- Follow safety instructions and company policies while maintaining a clean and safe work environment
- Assist with process training for staff and customers
- Serve as designated facility contact in the Field Service Lead’s absence
- Own a core service center process such as inventory management, tracking, reconciliation, and order management
- Travel up to 15% domestically, including possible commercial air travel
Requirements
What you’ll need- High School Diploma/GED or higher
- Minimum of 3 years of work experience in a customer facing or service-related field
- Current, valid Driver’s License
- Ability to work non-traditional work schedules, including extended hours, evenings, weekends, and on-call duties
- Ability to meet physical requirements through fitness testing as required in the Job Safety Analysis (JSA)
- Experience with Microsoft Office and iOS applications
- Effective verbal and written communication skills
- Time management and prioritization skills
- Legally authorized to work in the country of employment without employment visa sponsorship
- Pre-employment and ongoing motor vehicle history review for company vehicle use
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
- Company-provided vehicle