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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Collaborate with clients and Solventum team members to deploy and configure Solventum products
- Complete project deliverables and serve implementation needs
- Assess current-state customer coding, CDI, and visit workflows
- Validate proposed future-state workflows against overall project objectives
- Configure, test, and validate Solventum Revenue Cycle application environments
- Lead issue resolution, configuration change control, issue tracking, and documentation
- Analyze and isolate issues with support and escalation teams for root-cause analysis and troubleshooting
- Train system administrators and end users on product maintenance and administration
- Lead testing and go-live support
- Interact with customer teams on issue resolution and configuration changes
- Keep current with product features, business issues, policies, and implementation options
- Develop and update educational materials, documentation, tools, and programs
- Travel up to 10% domestically as needed
Requirements
What you’ll need- Bachelor’s Degree or higher from an accredited university and four (4) years of experience, or High School Diploma/GED and a minimum of eight (8) years of experience
- Minimum of three (3) combined years direct experience supporting software and/or implementing software, preferably in a healthcare setting supporting Solventum™ 360 Encompass™
- Minimum of two (2) combined years of working knowledge of hospital and/or professional healthcare coding workflow
- Minimum of two (2) years’ experience in a client-facing implementation role
- Knowledge of 3M/Solventum™ 360 Encompass™ Professional products
- Electronic Medical Record implementation experience
- SQL, Windows Server and Networking
- Ability to solve problems logically, methodically, and efficiently
- Self-starter with analytical and critical-thinking ability
- Excellent problem-solving and organizational skills
- Strong written/verbal communication skills and ability to maintain superior customer relations in a fast-paced environment
- Ability to quickly learn and apply new tools and technology
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
- Paid travel arrangements and related expenses for required on-site onboarding