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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and implementation of Revenue Cycle Management and Clinical Productivity Solutions, with a strong focus on client success and effective communication across various technical skill levels. Proficient in managing relationships with customers and cross-functional teams while ensuring compliance with corporate policies and security standards.
Highest-signal resume keywords
Technical Support ExperienceImplementation of Virtual Desktop TechnologiesExperience with VMware ESX and CitrixBulk Deployment Tools (SCCM, Intune)Electronic Medical Records Familiarity (Epic, Meditech, Cerner)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportImplementation ExperienceServer Based Client DeploymentVirtual Desktop TechnologiesWindows Desktop and Server DeploymentsMac Desktop DeploymentsSCCMIntuneMonitoring and TroubleshootingSystem Operations
Soft Skills
Professional Communication SkillsAnalytical SkillsOrganizational SkillsInterpersonal SkillsTime Management Skills
Tools & Technologies
VMware ESXCitrixSCCMIntuneEpicMeditechCerner
Industry Keywords
Revenue Cycle ManagementClinical Productivity SolutionsTechnical ImplementationCross-Functional CollaborationUser Acceptance Testing
Tech Stack
Tools & technologiesCitrixVMware
About the role
Key responsibilities & impact- Provide technical support for Solventum products for Revenue Cycle Management and Clinical Productivity Solutions
- Collaborate with customers to understand needs and ensure successful deployment designs, implementations, and deployment changes
- Collaborate with third-party vendors to support product integrations with other systems
- Support the HIS Division’s business plan goals and objectives
- Provide in-depth technical service to maintain a stable product installation environment
- Participate in cross-functional and user acceptance testing
- Participate in cross-team collaboration projects and promote best practices
- Create presentations, guides, and participate in onsite meetings to ensure client success
- Attend kick-off meetings for new projects
- Stay involved throughout implementation to ensure client and business success
- Complete support handoff once customers are fully deployed and stable
- Manage customer, project team, and leadership relationships across multifunctional teams
- Comply with corporate policies, procedures, and security standards
Requirements
What you’ll need- Bachelor’s Degree or higher from an accredited university and at least five (5) years of technical support or technical implementation experience
- OR High School Diploma/GED and a minimum of ten (10) years of experience in Information Technology Support in lieu of the bachelor’s degree education
- Five (5) years of experience with design, configuration and implementation of server based client deployment models
- Two (2) years of experience with implementation and troubleshooting of virtual desktop technologies
- Experience with VMware ESX and Citrix technologies
- Strong understanding of Windows desktop and server version deployments
- Strong understanding of Mac desktop deployments
- Strong understanding of bulk deployment tools such as SCCM or Intune
- Familiarity with electronic medical records such as Epic, Meditech, and Cerner
- Experience communicating at C Suite level down to front line customers
- System operations, including monitoring, reporting, and troubleshooting
- Professional verbal and written communication skills in front of a large audience
- Analytical, organizational, interpersonal, and time management skills
- Ability to interpret technical instructions and communicate effectively with clients of various technical skill levels
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
- Company-paid travel arrangements and related expenses for required on-site onboarding
- Up to 30% domestic/international travel opportunity