FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Manage collections efforts for assigned portfolios of accounts
- Conduct detailed research, queries, reconciliation, and analysis to resolve nonpayment or account disputes
- Notify customers of delinquent payments and collect accounts receivable due in the assigned area
- Develop and maintain payment schedules with customers according to terms
- Take immediate action on accounts requiring priority handling due to age or delinquency amount
- Use collection techniques to control receivables delinquency
- Identify seriously delinquent accounts and recommend action to the Team Lead and SME
- Interact with internal and external customers to resolve delinquent-account problems
- Recommend accounts for outside collection agency assignment or legal action
- Authorize credit releases and credit holds for select referral accounts
- Manage customer credit limits
- Recognize potential write-offs or bad debt and recommend action
- Liaise between Credit, Billing, Accounts Receivable, corporate, and field organizations
- Participate in reasonable work activities assigned by management
Requirements
What you’ll need- Bachelor’s Degree or higher in business or related field
- 2 years of experience handling high balance and complex A/R accounts
- Advanced English (oral and written) B2+
- Flexible and adaptable with schedule, workflow processes, and priorities
- Experience with Microsoft Office applications including Word, Excel & Outlook
- Ability to convey positive customer service and team-oriented attitude
- At least 6 months of customer care experience
- Medium/Advanced knowledge of accounting platforms is highly preferred
- Empathy, politeness, active listening, and emotional intelligence
- Independent, detail-oriented, self-starter with strong organizational and communication skills
- Excellent problem-solving and negotiating skills
- Ability to interact with diverse customers and remain calm in conflict situations and under pressure
- Time management and strong multitasking skills
- Adaptability, assertiveness, initiative, accountability, teamwork, and continuous improvement mindset
- Decision-making and assertive listening
- Critical thinking and basic accounting skills
- PC skills
- Ability to manage shifting priorities with tight deadlines
- Customer service experience
- Healthcare background is a plus
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Solventum offers programs to support employees’ physical and financial well-being
- Competitive pay and benefits
- Equal opportunity employment