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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order management, billing processes, and customer service within operational support environments. Proficient in utilizing ERP systems and Microsoft Office applications to enhance workflow efficiency and ensure compliance with corporate standards.
Highest-signal resume keywords
Order ManagementCustomer Service SkillsERP Systems ExperienceCritical ThinkingProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order Release ManagementBilling SetupDocumentation ManagementProcess ImprovementMicrosoft OfficeExcelWordOutlookERP SystemsHERO
Soft Skills
Customer InteractionCollaborationIndependencePrioritizationConfidentiality
Tools & Technologies
OracleDelairFileNetGenesis
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare SupportOperational SupportCall Center ServicesGovernment EnvironmentMilitary Environment
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Manage order release, billing setup, and documentation follow-up activities to support timely revenue realization
- Review ship-pending orders for missing information and coordinate with internal and external customers to obtain required documentation for order release
- Partner with Sales and cross-functional teams to secure approvals and resolve issues impacting order release and billing processes
- Prioritize daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss
- Deliver excellent customer service
- Identify process improvement opportunities
- Provide team backup support and complete additional assigned responsibilities
- Comply with corporate policies, procedures, and security standards
Requirements
What you’ll need- High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
- Five (5) years of experience providing customer support, call center services, healthcare support, or related operational support in a private, public, government, or military environment
- Experience using Microsoft Office applications, including Outlook, Excel, and Word
- Experience working with ERP and related business systems such as HERO, Oracle, Delair, FileNet, or Genesis
- Strong customer service skills with the ability to interact professionally with internal and external stakeholders
- Demonstrated critical thinking, problem-solving, and decision-making skills
- Ability to work independently and collaboratively
- Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and sound business judgment
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits