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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Microsoft 365 messaging and Exchange Online operations, with a strong focus on troubleshooting, incident management, and email security solutions. Proven ability to implement process improvements and automation to enhance service stability and efficiency.
Highest-signal resume keywords
Microsoft 365 MessagingExchange Online AdministrationEmail Security SolutionsTroubleshooting Messaging IssuesPowerShell Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Exchange OnlineOutlook SupportMailbox ProvisioningMail Flow ConfigurationEmail Delivery TroubleshootingRoot Cause AnalysisProcess ImprovementIncident ManagementDocumentation CreationConfiguration Automation
Soft Skills
Troubleshooting SkillsPrioritizationIncident OwnershipCross-Team CollaborationContinuous Improvement
Tools & Technologies
ProofpointEnterprise Email Security PlatformsOperational ProceduresRunbooksKnowledge Documentation
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Enterprise Messaging OperationsEmail Security ComplianceL2/L3 SupportMessaging HygieneService Stability
About the role
Key responsibilities & impact- Provide L3 operational support for Exchange Online, Outlook, and enterprise email security services, including Proofpoint
- Support Exchange Online configuration and day-to-day operations, including mailbox provisioning, permissions, retention, distribution lists, mail flow policies, and messaging hygiene
- Troubleshoot complex Outlook, mail flow, connectivity, email delivery, and messaging security issues
- Coordinate remediation with Security teams and US-based platform subject matter experts as required
- Own L2/L3 escalations end to end, including investigation, resolution, root cause analysis, preventative actions, documentation, and follow-up
- Identify recurring issues, high-volume ticket drivers, and manual processes
- Implement configuration, automation, and process improvements to improve service stability and reduce support demand
Requirements
What you’ll need- Bachelor’s Degree or higher with 5 years of experience in Microsoft 365 messaging, Exchange Online, or enterprise messaging operations
- 5+ years of experience supporting Exchange Online and Outlook in an enterprise production environment
- 5+ years of experience troubleshooting messaging, mailbox, mail flow, connectivity, and email delivery issues
- Experience supporting email security and compliance solutions, including Proofpoint or similar enterprise email security platforms
- Experience working within L2/L3 incident, escalation, and production support environments, including root cause analysis and preventative actions
- Hands-on experience with Exchange Online administration, including mailbox provisioning, permissions, retention, distribution lists, and mail flow configuration
- Experience with Proofpoint or similar enterprise email security platforms, including email delivery investigations, security events, and message hygiene
- Experience using PowerShell or other automation capabilities
- Experience creating and improving runbooks, operational procedures, and knowledge documentation
- Strong troubleshooting, prioritization, incident ownership, cross-team collaboration, and continuous improvement skills
- Ability to work effectively with Security teams, platform subject matter experts, managed service partners, and global support teams
- May include up to 10% domestic/international travel
Benefits
Comp & perks- Competitive pay and benefits
- Programs supporting physical and financial well-being
- Hybrid work arrangement
- Equal opportunity workplace