FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within healthcare settings, effectively managing patient eligibility and billing processes while ensuring compliance with payer requirements. Proficient in utilizing Microsoft Office applications to enhance communication and documentation.
Highest-signal resume keywords
Customer Service ExperienceHealthcare ExperienceMicrosoft Office ProficiencyDocument Collection for BillingRelationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Billing QualificationPatient Eligibility ResearchComplex Case ManagementDocument CollectionPayer Requirement Interpretation
Soft Skills
Professional Customer ServiceSelf-Motivated Work EthicAbility to PrioritizeCommunication SkillsAdaptability in Changing Environments
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
HealthcarePayer RequirementsPatient Financial ResponsibilityThird-Party Payer LoyaltyCompany Policies and Procedures
About the role
Key responsibilities & impact- Work incoming new orders and backlogged orders to qualify products for insurance billing
- Collaborate with internal sales, CSR teams, external customers, patients, and hospital partners
- Collect documents required to fulfill billing and payer requirements
- Provide professional customer service to internal and external customers
- Research and interpret patient eligibility based on payer requirements and clinical factors
- Communicate patients’ financial responsibility when necessary
- Manage competing priorities and complex cases in a changing environment
- Build and maintain patient, physician, and third-party payer loyalty
- Increase orders through customer service, relationship management, and technology utilization
- Follow and enforce company policies, procedures, and security standards
Requirements
What you’ll need- High School Diploma/GED or higher from an accredited institution, completed and verified prior to start
- Three (3) years of customer service in a private, public, government or military environment
- Three (3) years of experience with Microsoft Office applications including Word, Excel, and Outlook email
- Three (3) or more years of related healthcare experience
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
- Willingness to work rotating holidays and weekend coverage
- Ability to work in a hybrid remote work environment
- Basic ability to prioritize and solve complex cases
- Highly disciplined, self-motivated work ethic
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
- Relocation Assistance may be authorized
- Up to 5% travel may be included