SIP Analyst

Solventum

. Handle customer issues related to billing, collections and complaint management, including disputes, returns, adjustments and collection activities .

Posted 11/1/2026full-timeShanghai • ChinaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service processes, billing, and collections while effectively analyzing and resolving customer issues. Proficient in training team members and enhancing operational efficiency through strong communication and analytical skills.

Highest-signal resume keywords

Customer Service ProcessesBilling And CollectionsSAPSalesforceAccount Receivables Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Finance ExperienceCustomer Incentive Plans ExperienceAnalytical SkillsReporting SkillsPresentation Skills

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem Solving SkillsDetail Oriented

Industry Keywords

Credit PoliciesCollection PrinciplesCIR Resolution Processing

About the role

Key responsibilities & impact

Handle customer issues related to billing, collections and complaint management, including disputes, returns, adjustments and collection activities
Collaborate with customers and internal teams to resolve problems and implement service solutions
Build credibility and trust through timely and accurate CIR resolution processing
Analyze existing processes and results to recommend solutions for customer and account-specific needs
Expand knowledge of credit policies and collection principles
Enhance skills in analysis, reporting and presentation
Provide training to new employees and team members on process- and system-related topics

Requirements

What you’ll need

Bachelor’s degree or equivalent
Minimum 1-2 combined years of finance, customer service or customer incentive plans experience
Advanced English
Strong interpersonal, communication, analytical, organizational and short-term planning skills
Experience with customer service processes and systems – SAP and Salesforce (or other CRM system)
Account receivables (AR) knowledge and experience is an additional asset
Excellent verbal and written communication skills
Demonstrated problem solving, reasoning, and analytical skills
Flexible and detail oriented

Benefits

Comp & perks

Solventum offers programs to support employees’ physical and financial well-being
Compensation and benefits are regularly benchmarked with companies of comparable size and scope
Hybrid working arrangement combining office-based work in Shanghai with remote work from home, subject to business needs and company policies