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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer success strategies and optimizing Clinical Documentation Integrity (CDI) solutions to enhance healthcare outcomes. Proven ability to mentor teams, manage complex customer relationships, and drive operational excellence in the healthcare industry.
Highest-signal resume keywords
Customer Success Strategy DevelopmentClinical Documentation Integrity (CDI)People Leadership in Customer-Facing TeamsHealthcare Technology ImplementationStakeholder Engagement with Healthcare Executives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare Industry ExperienceCDI Software ImplementationRevenue Cycle ManagementClinical InformaticsData Analytics for Customer OutcomesPerformance Metrics UtilizationService Delivery Strategy ExecutionComplex Business Issue ResolutionCustomer Escalation ManagementHealthcare Reimbursement Methodologies
Soft Skills
Coaching and MentorshipTeam Performance ManagementProblem SolvingCommunication with Executive LeadershipChange Management
Tools & Technologies
Microsoft Office SuiteSolventum CDI SolutionsClinician Productivity Technologies
Industry Keywords
Healthcare Provider OrganizationsQuality ReportingCustomer AdoptionCustomer RetentionOperational Objectives
About the role
Key responsibilities & impact- Lead and develop Solution Advisors supporting Inpatient CDI, Outpatient CDI, and Quality product customer engagements
- Drive team performance and accountability to achieve customer satisfaction, adoption, retention, and operational objectives
- Partner with Sales, Customer Success, Product Management, Clinical Services, and Executive Leadership to align customer strategies and deliver exceptional outcomes
- Establish and execute customer success strategies promoting best practices, solution optimization, and long-term customer value realization
- Support team members in resolving complex customer challenges, escalations, and opportunities related to implementation, training, workflow adoption, NLU capabilities, clinical content, and product utilization
- Provide coaching, mentorship, and professional development
- Identify trends, risks, and opportunities across the customer base and drive proactive plans to improve customer outcomes and business performance
- Serve as a trusted advisor to healthcare executives and clinical leaders, helping customers achieve strategic, operational, and financial objectives
- Lead organizational change, customer transformation initiatives, and strategic account planning
- Utilize data, analytics, and performance metrics to drive customer outcomes and business decisions
Requirements
What you’ll need- Bachelor's degree or higher from an accredited institution and 8 years of healthcare industry experience in CDI, healthcare technology, revenue cycle, clinical informatics, or related healthcare software solutions; OR High School Diploma/GED and 12 years of healthcare industry experience in CDI, revenue cycle management, healthcare technology, customer success, consulting, implementation, or customer support leadership
- Four (4) or more years of people leadership experience managing customer-facing, consulting, implementation, customer success, or support teams
- Experience supporting successful implementation, adoption, optimization, or utilization of CDI software and technology solutions
- Three (3) or more years of experience leading managers and/or multi-level customer-facing organizations
- Three (3) or more years of experience developing and executing customer success, adoption, or service delivery strategies
- Experience working directly with healthcare provider organizations and executive stakeholders
- Experience managing customer escalations, complex business issues, and cross-functional initiatives
- Ability to travel up to 25% domestically
- Experience with Solventum CDI solutions and clinician productivity technologies
- Strong understanding of Clinical Documentation Integrity, revenue cycle, quality reporting, and healthcare reimbursement methodologies
- Experience working with healthcare executives including CFOs, CIOs, CMIOs, CNOs, CDI Directors, Physician Advisors, and physician leadership teams
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
- Company-paid travel arrangements and related expenses for required on-site onboarding
- Remote work arrangement