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Relationship Analyst
Somos Educação. Serve as a strategic and operational liaison between the company’s Business Units and Digital team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in educational technology and training, with a strong focus on customer support and engagement within the education sector. Proficient in managing multiple projects, delivering effective training sessions, and collaborating with cross-functional teams to enhance product offerings.
Highest-signal resume keywords
Educational Technology ExperienceTraining DeliveryCustomer SupportProject ManagementAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DeliveryCustomer SupportProject ManagementAnalytical Problem SolvingKnowledge of Agile Methodologies
Soft Skills
Customer-Focused MindsetExcellent Communication SkillsProactive AttitudeInterpersonal FlexibilityCreativity
Tools & Technologies
Microsoft TeamsWhatsAppDigital PlatformsEducation Platform
Certifications & Qualifications
Bachelor’s Degree in EducationEducational ManagementEducational Technology
Industry Keywords
Educational SectorSchool Organizational StructuresConsulting TeamsEngagement Strategies
About the role
Key responsibilities & impact- Serve as a strategic and operational liaison between the company’s Business Units and Digital team
- Diagnose the specific pain points of Business Units, aligning product strategy with the redesign of internal processes
- Engage and support educational consulting teams through training sessions, weekly meetings, and the development of materials
- Respond to consulting teams’ requests by resolving and directing cases through Microsoft Teams and WhatsApp
- Participate in Business Unit events
- Conduct remote and in-person training sessions and Q&A office hours for schools
- Conduct in-person visits to schools at risk of churn and schools with low engagement
- Guide partner schools through onboarding and ensure engagement with the education platform through in-person and remote training sessions
- Support pedagogical consulting teams in driving schools’ engagement with the platform
- Develop in-depth knowledge of the product, its enhancements, and the specific needs of each Business Unit
- Collaborate with Product and Engineering to report improvement opportunities, identify bugs, and ensure the continuous evolution of solutions
Requirements
What you’ll need- Experience in educational technology, training, and customer support within the education sector
- Customer-focused mindset
- Bachelor’s degree required, preferably in Education, Educational Management, Educational Technology, or a related field
- Experience with digital platforms and the ability to easily navigate new interfaces and tools
- Ability to manage multiple projects simultaneously, with a strong sense of urgency
- Excellent written and verbal communication skills, with strong instructional abilities for delivering training
- Knowledge of agile methodologies
- Previous experience delivering training, providing digital support, and conducting workshops
- In-depth knowledge of school organizational structures
- Analytical ability to manage conflicts, solve complex problems, and address challenging questions
- Proactive attitude, creativity, and interpersonal flexibility for negotiations and adapting plans as needed
- Availability to travel throughout Brazil
- Proficiency in digital ecosystems and ease in navigating new interfaces and tools
Benefits
Comp & perks- Profit-sharing program
- Meal or food allowance provided through a flexible benefits card
- Medical insurance with dependent coverage and copayments
- Dental insurance
- Undergraduate and graduate study scholarships for the employee and dependents
- Birthday day off
- Univers pharmacy partnership with discounts on medications
- Corporate university with free learning paths and courses
- Wellhub (formerly Gympass)
- Conexa: free psychological support
- Ninho Program for families expecting a new baby
- Valoriza – Internal Recruitment Program