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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer renewals and expansions, ensuring contract compliance and customer satisfaction while utilizing CRM systems like Salesforce.com. Exhibits strong attention to detail and the ability to handle high-volume activities in a fast-paced environment.
Highest-signal resume keywords
Customer Renewal ManagementContract Compliance DiscussionSalesforce.com ProficiencyAttention To DetailHigh-Volume Activity Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Tools & Technologies
Salesforce.comCRM Systems
Industry Keywords
Subscription ManagementContract RenewalCustomer SuccessProduct PricingRenewal Quotes
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
- Review customer renewal information, usage data, and subscription history to ensure mutual agreement on appropriate renewal options
- Proactively identify future renewals and connect with customers well before expiration dates to ensure on-time execution
- Educate customers on relevant subscription options based on current and future product and service goals
- Coordinate preparation of renewal quotes and ordering documents, ensuring mutual execution and processing according to Sonatype policies and procedures
- Help ensure customers are successful and delighted with Sonatype products and services
- Monitor contract renewal terms and engage customers to retain and expand the Sonatype footprint
- Handle non-routine renewal situations while maintaining subscription integrity and profitability
Requirements
What you’ll need- Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal
- Ability to discuss contract compliance, expansions, and product pricing with customers
- Extreme attention to detail to ensure customers execute contract paperwork accurately and on-time
- Experience with Salesforce.com or other CRM systems
- Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes
- Interest in learning about modern software development and associated technologies
- Strong preference for candidates located in EST or CST
Benefits
Comp & perks- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
- Company Wellness Week with company operations shut down for a week
- Paid Volunteer Time Off (VTO)